SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Second Disc, took for Xbox series S. Is recognized by the transfer of the game. Perfect recommended packaging
Good HDD. Ob'm 1 TB. Poki pratsyu on vidmno. Packing the buoys well duuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu Whiglyadak in the photo. Delivery shvidka
Very good store and product, arrived in 6 working days, and came very well packed, came in a sealed with Durex tape, it xunlre with all that promises
Arrived very fast well ahead of schedule, I tested and OK. Product according to the described in the ad. I recommend it.
Is the second time I buy with this store, he never let me down. Perfect!
Arrived well protected earlier than planned and agreed to the characteristics I recommend it.
Ordered on November 4, took 29, in the information on Ali and the post office of Russia-sorting, but in fact it was at the post office, it is not clear. Packed perfectly, the box is not crumpled.
Product as AD, now just test and then send feedback
I had this and bought another. Good demaisssss
Arrived in perfect condition and early, the product follow information that were descrevidas ad.
HD high standard. Came well packed. Arrived in 25 days in north. Reliable store! Thank you!
Recommend the product was shipped extremely quickly, with great quality and works very well.
The product is exactly like the ad, is totally unique and good construction. The store was very fast and very careful shipping and packing. Arrived to RN in exactly 15 days. Recommend buying!
The disc corresponds to the description, placed all the films from the collection and music. Does not heat, copy speed 40 MB. from.
Product top very good Arrived all well packaged and before prazo...mo RO in Santarem-pa and arrived well before .. product excellence... recommend
Very top. Original product. Already tested and added 200GB video on it. Original box, manual in all languages. Purchased 14.10 and received in RJ 24.10.
Seller, product very well packed in visual No problem, now just test it.
You need to consider a discount on internal gigas, but arrived fast and is working very well.
The goods came a week before the due date, corresponds to the description, full set, total volume 1.82 GB of 2, all like norms.
Arrived in perfect condition, as described in ad