SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
More Pictures
Hello, unfortunately I have not received the watch that I ordered.
Great watch, heavy the right, very good quality and above all, beautiful
As expected, came on time. The watch seems to be working fine.
Spectacular no words for everything brought by 74e, automatic seiko crystal sapphire and luminous mechanism, delays 4 seconds per day I thought it would be more accurate I heard 1 second per day but well it is not alarming either I tried the tightness for several hours and perfect for the moment later I will put another comment
Perfect price so you get a 10. Arrived two days earlier than specified. Very fast.
First impressions is that this watch is simply brilliant for the price paid! In the same ballpark as Seiko and Citizen but for less than half the price! Shipping was fast too.. buy it!
I can say that this watch is a passing I am very pleased.. Better than in the photos, super comfortable in the doll. I will enjoy it a lot. Thank you store excellent product
Quality/Excellent price, satisfied with my purchase, estimated delivery time respected.
Verry nice watch, the quality for this price is amazing the lume of the dial verry bright, the bracelet is perfekt and of good quality. The delivery is fast and without problems. I wormely recommend this dealer.
Beautiful watch, high quality. Everything perfect. Quality materials and very well built. I had the model of the previous strap and in this one the new closure is noticeable of better quality. Bezel aligned and with almost no game. The impressive lumen.
Excellent quality homage to the original. Very happy with the watch. Beautiful green dial and bezel. Clasp on the band is the only let-down but I had already anticipated this from other reviews and have a milled 20mm clasp en-route. Good shipping time, item arrived well ahead of estimated arrival date. Watch arrives in sturdy plastic case so no risk of damage in transit from the solid plastic case and interior foam.
amazing quality
Igényes és nagyon Szép. Kicsi csuklóm van, the még is szépen rásimul. A szíja nekem túl nehéz Volt így AZT azonnal kicseréltem. Csak ajánlani tudom.
It came with a plastic box that has heavily Protection and tge tax fpr thia in oman was very high
Everything as I expected perfect and since I asked Spain it took 7 days