SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very high quality, nice watch! Can’t beat the price and it looks amazing!
Awesome shipping and delivery. There's nothing to say 10/10 o'clock. Sapphire crystal, ceramic bezel, NH35 mechanism is fantastically at this price.
excellent... great value!
Beautiful watch! Arrived in 7 days 1 day ahead of schedule!
Probably the most value for money watch if you like the classic submariner design, especially if you buy it on sales. Overall good quality and excellent lume performance for the price. Personally as an improvement I would have liked for the hands of the watch to have been a little bigger but that's not a big concern.
Fast shipping and great watch! really good quality. I'm impressed!
Amazing Submariner hommage.
Just incredible!! A great watch company. I have several Rolex, and belive it or not they are up to.par. Just amazing..
wow,great time piece.well made.sharp.extra long bracelet.all around excellent quality and value.well packaged and arrived ahead of schedule.purchased during anniversary sale so a good value became unbelievable deal.
Fast shipping and delivery. Very good value for money. Handicured finishes.
very nice kit.very fast shipping. received in excellent condition. A+
As is customary in this price range, bracelet is light and feels cheap, though there is nothing wrong with it. Other than that the watch is fine.
This watch is pretty awesome for the price! Very awesome lume, I'd even say close so seiko lume! I've included a picture of it on the left of a seiko ssk, and it's very close as far as lume. My only complaint about this watch is that mine came with a particularly noisy rotor, however this doesn't bother me much. My watch also doesn't keep the best time, but is well within standard parameters for an nh35. This also doesn't bother me much, especially considering the price point.
Great, I bought the black version with jubilee cord I have been using it for 1 week, because my wrists are very thin, I would not normally be comfortable with steel cord watches but I am very comfortable with this, the only product that comes to me The very, very fine detail places of the writing 30 and 20 in the peas as if they are not painted exactly but can be noticed if you examine it with extreme caution, you can get it very, very much above the price as the overall quality.
My first Addiesdive watch and I have to say, amazing. The weight of the watch itself says this is something special. Beautiful watch. The dial, the sapphire glass, the movement all A1. For the price of $100 AUD I'm blown away. Thank you
I love the ceramic bezel with long-lasting illumination. Great value for the money.
Just received and sized to fit. Fantastic value. Love it so far.
Steeldive is the best homage for the money! Buy them all🏆🔥 Good Seller
Beautiful diver watch, quality build for the price. Picture attached.
Super, duper fast shipping to Seattle from China. Way before estimated delivery date. The package was DOUBLE bubble-wrapped in 2 separate high-quality bags. The watch was just as described with all the expected accessories. I will definitely be buying from this seller again.