SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly. fast delivery. I thought you might need a power supply like some of the other ones . But this one is plug and play . No power supply need.
Well arrived at the meeting and identical just misses to try
Super. Thank you very much to the store for the quality product and fast delivery. Recommend
Super fast, received at 3 week moin meeting Island.
Fast delivery and good packing.
The parcel arrived quickly as I check, I will add feedback
Beautiful
Correct description, quick preparation and dispatch of items
Arrived early thanks to the store
Works as expected, I am very pleased with the product, especially for the price.
Product arrival thanks
It did not take long to arrive, it feels of good quality, the transfer speed is good, I was able to rescue several documents from those obsolete lapse discs. Thanks to the store.
Excellent, arrived before TIMEPO and very good MATERIAL
World record for my Costa Rican country! 28 days of transit and finally arrived! Excellent store, thank you very much. Received and reviewed correctly. Now to try them and recommended! A thousand thanks...
The adapter is of poor quality. Copy Speed 1-5 MB/s. It is not possible to record files through it, it does not support such a function. There are problems with stopping the HDD disk on the phone, the phone turns off when disconnected. The interchanger is non-. Shvidkistom kopivannya 1-5 Mbit/s. You can't write down the file through it, you can't do it. I will break out of the zupinkoy HDD disk on the telephone, vikluchadu phone at rosednanni.
Received arrived well I recommend store.
Kind of in the description, but I haven't checked how it works yet.
Works well
I am already a little late in delivery but it is fine thank you
Excellent product, is what I expected
For iakochi, normal China…
As described, good quality, arrived quickly, recommended store.
Received the order last Saturday, May 6, 2023, duo order. well packaged and very satisfied. I can do my hobby again. 100% satisfied customer. thanks for the order.
It arrived very well in a month, I advise the store
Not good for all hard drives