SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, I am very satisfied .. On-time delivery and well packed ..! Very grateful ..!!
I would have preferred the polarised glasses to be darker. I have to think take the reference the last it ends at the end ..
I liked the glasses came other lenses but it's really good
The glasses are of excellent quality. Its different polycarbonates give the product use for different schedules. The case very resistant, and with all the accessories it describes. I would buy it again without hesitation. Recommended 100%
Arrived very well packed, with three lenses, great glasses, excellent store.
The glasses is perfect!! Several lenses, I am a police officer and I can use it quietly for work and for a shooting instruction due to the equipment that comes in it
A comparison of 2 models of Roborocks cycling glasses. For me, the bigger ones are better because of the color of the glasses. The actual color can be seen in the pictures taken against the light. My old slightly worn eyes see much better in blue-bluer are those bigger, cycling glasses. Also they are better suited to the head.
It's a huge price ~ ^ ^ I bought one and then bought another to give my son. I really like my son. I'm doing it ~ ^ ^
Hello by mistake, I did not go around the celu and careless squeezed the red tilde that appeared below and puce like I received the product and I still did not receive it
Polarized only black, the rest are just plastic colored. Very light. Easy to change. Impressed by the blue color. More suitable for winter. Recommend!))
The product arrived well after the date but the product is of excellent quality
Excellent purchase took a bit but it was worth the wait
Excellent Product, excellent price, I recommend the store, it took 20 days to arrive in Colombia from the payment.
I received confirm it is in the advertio honest store was very fast in shipping, it took a little time to get more everything OK quality product I recommend to all the purchase
Good product! What more would you like for this price! I bought a clip because I had bad eyes, but I bought it with this because it was uncomfortable .. I also did my glasses inside, but it's much better. I think I know more about how to use it when climbing.
Shipping is fast and the product quality is very good ^ ^ Thank you, I will use it well!
Product as advertised. Arrived in perfect condition. Recommend the store.
Satisfaction, The Courier was crushed, but satisfied thanks to the glasses case.
Delivery long before the deadline, great cost benefit.
The glasses are light, comfortable. There is a polarization test, hard case, + four replaceable filters.
Shipping is very fast. It seems to have arrived within 3 days, 5 types of lenses, light,. I think it's a good performance. Good price
The box came inside the package is wet and so the goods are whole.
Goods sent quickly and efficiently, I recommend the store and the goods.
The delivery is very fast. 10 days. the glasses case is huge. A little wide. The fragrances are unfastened because of this fastening they dangle a little.
Excellent glasses with good structure and easy to change lenses. Good fit on face and polarized lens.