SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The columns correspond to the description. Can only the volume potential is small. But the size and compactness is very pleasing. For my purposes, the goods came perfectly. Recommend!
Came before time. Everything works. Sound at 4. to whom the sound will not fundamentally go
I liked the speakers. They work well, for a PC the most it. There is a minus in the absence of illumination on the volume twist. As small as a thing, but not pleasant. Before Kamchatka for a month, the track was tracked. I order the second time, for a gift.
The product came in two weeks quality good recommend
Arrived Brazil more I was taken right product OK thank you selling
Columns-Fire!!! Modern design, excellent sound, two options for installation. Came in 12 days (Altai territory). Sent immediately after payment, securely packed, nothing was crumpled. I'm happy! The store is umnichka! Thank you. 5 Stars!
Fast shipping, good product, usefull, nice to do business with you
The goods arrived one day earlier, due to the deadline, for this Plus. The box is not much crumpled, but the goods are not damaged. At the sound of the beginning it was quiet at full volume, then it became normal. The headphone jack works, the micro connector did not check. I did not communicate with the store. In general, the goods are satisfied.
I'm fine
Very good value worth every penny, arrived in 2 months the normal, serious and clear sound.
Karoche so, the sound given that it's just speakers-excellent! I checked the srrom as I came, all in moderation and bass are present at reading that in such a price they could not be, the volume is normal, if the volume is is is at maximum volume did not notice any wheezes or anything else, although they were looking for or something they write some) now about the delivery-this is a full P *** C C, Two days later, after sending to track the parcel became not real, waited 2 weeks while at least something changes, after another week the delivery from DPD, the third day was only brought.
Goods for the most part content. But somehow Weak light red Pack a little hurt, but inside intact. Shipping by RF 3-5дн
Speakers are normal, neat, beautiful look
Simply Perfect. The sound could be a little higher, but with the price being sold very worthwhile. Audio clean, good record. Fantastic
Good product, waited a little more, but quality is acceptable. Sound quality seems those sound box pc older like the last picture. The price waited more!