SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tested and approved. .. Top
Everything is fine, fast, easy connection, now smart TV...
Very good. Inserted into the TV, set up and works, only need to register an account
Product of great quality. Very fluid and easy to use.
Best Market stick, fast delivery
all is good, recommend!
Great product. System fast and fulfills everything that promises. Does not come with battery in control, but that's okay. I recommend!! Arrived in 13 days.
Very good vibrant Google TV Best Fire TV
All good, thanks )
Product arrived fast. Came well packed. Came pile for control. 2 power chargers. I liked the quality and speed of the product
Perfect liked enough arrived ahead of schedule with everything right, met the expectations
The goods arrived in perfect order. A great device for upgrade TV. Thank you
All very good!
Wonderful product, delivery made 30 days before expected, real and really fantastic, thank you from the store to the ones who brought the product to my residence, thank you for everyone's effort, God bless them
I'm very satisfied with product. Works perfectly!
Everything works perfectly, there was no need to order an additional power supply with a cord, it is included, the case fits perfectly.
Product well described, fast shipping arrived ahead of schedule.
Everything works fine, fast delivery
Ordered 03.01 arrived 08.02. The product is unpacked, all whole. Until I checked: I connected it works! I ordered a non-global version by mistake, I was worried that there would be dancing with tambourines, but no-everything seems to be fine! Speed is good! If I do not forget, I will add feedback later
The delivery is fast, super. Thanks to the store.
Very fast delivery, more than a month before the announced date, everything is working, no complaints
Good quality ) fast delivery ) recommend!
Super fast delivery. It's a great point. it works clearly G5
Thank you, arrived quickly, the quality is super, better and faster than the TV itself. Ordered a second one. Very satisfied. I recommend the store is excellent.
Easy to install, works perfectly. If there are any difficulties with the connection, there are a lot of video instructions on the Russian on the network.