SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Seller of applications for its ability to audit function. The slightest complaint from immediate cope, commendeth high Sorry if store please stand up Lar and aerospace industry. I buy the aerospace industry and now shipping coming. Once more seller Thank you Product features of or great was satisfied with Ear membrane if sound is Dirk girdle rim. Real bone conduction etc.. For lifter 샥 than Better etc.. For lifter 샥 if your ear membrane glasses children knit the And even the ear is sick day products Weight is lighter in long time use also Bunch TV no oh Following for wholesale or buy ship and around Ali years now oh Phone call with caller name phone confirmation need No. Good product thank you. Shop for power and long life ^^
Very good product, better than other bone conduction earphones I've bought on Amazon, and at a great price.
Good thing it is bone conduction. The bad thing is that they don't fit too hard, so the volume is fairly limited (unless you use the plugs, what isolates you from the outside and for that there are already thousands of options in-ear). For the price you have to recognize that it is quite well.
After the Rain, one ear stopped working (
I ever with cyclists earphone have buy, this bone conduction earphones function well, long lasting and also charge for easy, who liked him.
everything was and is perfect. this headset is type c cable charging so replacements are everywhere, item works, shipping was fast, packaging was good, and store did nothing wrong.
true bone conduction is highly recommended not only for the product but for stores' service shipping and communication!! super, by this one from this guys, the price is perfect!!
Pull. Headphones with bone conduction are still very drunk and overrated product. If you heard a really high-quality sound from good headphones, then you will spit. Like cheap plugs.
Good
Much vibration on headphones. Advantage is that nobody wise can listen
Good product, I love it with it you can apply the good or, nice and cheap. It's the first time I 've used one so I think it works like bone type says, because you ask people and they say you don't hear anything while you're wearing them. What disappointed me is that it doesn't have the engraved brand, it looks like the typical copy they sell in a Chinese store, there is I feel cheated. Otherwise it's a great product, see how it goes over time.
Charging method is ordered and other products free shipping and camera you spent more will send right product. Due to some late products you received but offshore work Y ou can point given the rapid action. Volume of some less seemed but don't feel uncomfortable when sliding and decent product line.
Sports Road not bad.