SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered two headphones at once, one of the boxes on delivery was slightly crumpled. The box was just wrapped in polyethylene. The contents were intact. The complete set corresponds to the description: headphones, charging cable, earplugs, instruction, bag. Headphones work. Delivered in 3 weeks, day to day on the promised date. With the store did not communicate, there was no need. I recommend to buy. The promised multi-connection function for Bluetooth works: connected both the computer and the phone. Unfortunately, the sound goes only from one source, the second becomes pause. But the lack of need to change the connection is quite convenient.
Caustic non product terrific comparison target for 샥 size Day course dog differences but honestly fit or the sound quality 샥 size good'll price is eight times Cheongsam used casually used use the conduction position well, while listen and you personally earphones all sandwiched in ear infections often takes the exercise sweat accounted for as long as when said buy used the call is still wont saw my needs
Headphones reached literally in two weeks. Cool, sound norms, do not expect that they will play as full-size, in addition for such money. But they're not for that.
Excellent quality, depends how you want to accommodate it and the shape of the helmet the way it will fit. It's good enough for what it takes on cycling, listening to music and street by vehicles, all excellent and no problems good quality, comfortable, listen good and arrived super fast
Very food and fast service, also connected my both mobiles, thanks
Tremendous product as the description, delivery was very fast 15 days to arrive in colombia, highly recommended store.
Days only for shipping ㅇ ㄷ!!! Price well and full of convenience. Sound key Fox cotton outside the Saints but Other low-quality sound than some element Satisfaction
I tried them and they came out just like the description.
Shipping days shipping Everything is description: Shortcomings is maximum volume of this work is So White noise is severe subway etc in, easy to use inconvenient. But besides that end call quality may be different design and finish also great for Hot all-day wear, without any discomfort. Sliding or site would working for children in using paring without discomfort. And did also good communication with store.
Finally wait is over Received in Pakistan just 18days First time using Real Bone conduction and it works even though I ear plugged Sound quality is superb Waterproof Battery is awesome Lightweight and easy to use No ear drum damage Well packaged Delivery on time ⌚ Seller is very reliable Fully satisfied and strongly recommend that you purchase these products with confidence Video review UTube name Products Postmortem 2026
Delivered in a month and one week. With almost a month package of Skating traced back and forth. Box wrinkled, as packed in a package, even pupyrkoy not wrapped. Bone conduction is, of course, but the volume from 70% and so, around all can hear. This is my first headphones with bone conductive, mixed feelings.
the quality of the materials are all good, I didn't felt cheap materials, feel durable, the battery is amazing, endures all day long and also, the signal is pretty good, I haven't heard cutting signal or something like it. A plus was that the store send the package pretty quick and I've got it in a phew weeks, so great product. Greetings to the seller.
Gizmo very узконаправленная. Such as you are in the place where quiet enough, and you want that then listen and simultaneously hear silence, this is for this. Noise City will not enjoy, since he will stop. Well if it is possible to have somebody try to listen to, try before you buy. Taking over 2400 minimum configuration.
It looks like it's good material, the sound is good or strange being my first headphones with this technology. Being rigid they sit at all times (at least until I get used to it) in my head. For an adult they are fine as they cannot be adjusted size. Well-packed and arrived relatively fast. They own a special charger so you have to be careful not to lose them.
Very simply packaged goods, fortunately without affecting possible damage. These bone conduction headphones work very well above expectations. Delivery would be in about 14 days, if not for the classic problems with domestic state mail.
Work right, but not adhered on face skull perfectly, will use a few days, after give feedback, arrived with 16 calendar days.
Shipping wholesale really fast and product description and reviews as caustic non. Lightweight and received good. Cheap still buy. Strongly recommend you. ^*^
The article corresponds to the description. It is obviously a musical accompaniment hearing aid while exercising. Not to enjoy detail is MUSICAL is. It is a completely flat sound (no bass or sharp). It has very little volume but is very comfortable.
It came quickly. Conveniently lie on the head. If you like bass then these are not the headphones that are worth buying. Bass is not, in general, not bad. Again, the sound is at times better when you put on earplugs. But it's strange if a person goes or runs in headphones and beruches)))))
The parent company product and comparison to absolutely none does. believe buy tools. Very fine and price of product.