SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent article. Good store 100% recommended
Thank you, they are good quality lenses, well done, the only problem is delay in dispatch. Greetings.
Order on the recipe with different lenses (sold requested + $5), it seems that C diopters are not mistaken, the frame is light, not sticky.
Perfect packing with your cover. I'll buy again. Thank you
All OK thank you and recommend delivery for Polish 13 days☺️
Everything is excellent that I ordered and received, though rags put about nothing
I received the shipment in 18 days! The glasses are as in the description - stable and with accessories. The most important thing is that the diopters absolutely correspond to the stated ones! I am completely satisfied! I highly recommend!
-What you tell about these points? -Well cool glasses, cool sunglasses, blue rays clean, such as useful in general is to view, wear continuously. I have already said what they cool? So, they are still strong, and even with case go. -And to praise a little bit more? -Bitching glasses! -Thank you.
Ordered 4/8, received 4/28! Beautiful leather case included. Glasses are high quality.
The staff were very friendly and helpful.
Just bought another one. It has very hight quality and came very well packged
Super.
The glasses are good, they look a little weak, but in general everything is fine.
These are the best points I 've ever had. Just super. Bought for 400 rubles. (+ 200 rub. AliExpress planted). Not advertising, definitely recommend. It took two weeks to reach Kaliningrad. Thank you.
Very high quality and good equipment with a hard cover. I take not the first time. Look good. Glass with blue filter.
Excellent and luxurious Perfect and good quality also fast delivery Thanks alot
Delivery two and a half weeks. The quality is excellent. I recommend the store and the goods.
I'm selling Super okulari. It is also a cover and a cloth. I'll get you a job.
Great stuff. Very light and comfortable. Advise. Thank you very much to the store.
I do not buy for the first time from this store. I liked the glasses. Very light. Quality at altitude. A good cover, a lace as a gift. Delivery is very fast to the point of issue. I will buy more and recommend others.