SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
veio certinho!!!
Delivered quickly enough. I checked with HDMI on s21fe-works fine. Old applications do not always understand this, but while the device is fully satisfied. The main thing is the Internet, office programs work. Seller recommend.
Great thing, audio interface working too
Excellent adapter, works on my mobile Sansung S20 Fe and OnePlus 8 Plus. Not work on many aparelos. Is compatibility problem.
Works perfectly on s20fe Dex mode. The product is of great quality. Is exactly as shown in the description and photos ad.
Perfect! Fast delivery, very good product. Sincere thanks! I order more, also for my friends.
Very good
Meet the features, I recommend the store!
all ok
Asked the store if it was suitable for honor 30. That one said yes. You, honor 30 doesn't work with this prick. Works only honor 30 Pro +!!!! I wanted to open a dispute, but Alik's back now.
Came adapter very quickly, the store advise, works
Excellent product. Works perfectly, including audio.
Description exact, sorry,. that all my devices are not supported. USB output and charging work anyway. (not compatible with Xiaomi redme 10s and alldocube iplay40). The store is sociable.
Good product, I arrive before time, excellent
Great adapter! All connectors work clearly! Some wrote that VGA or HDMI does not work. With my Moto edge s everything works fine!!! So their phone does not fit! Recommend! Before buying, check whether it is suitable for your device!
Fully functional. I use it on a MacBook Air 2020 and all the ports are perfect.
Good quality and works very well.
Recieved my package before time frame. works really good i love it, just wish sound is sync into the tv but i still like it because i can connect my phone to tv..
It came very quickly. An excellent device for your money.
Compliant product, works well, arrived quickly, perfect!
Very FAST Keep On!
Good product works very well and arrived very well packaged