SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came quickly, the sdek delivered to the door. The cover smells like Chinese, so to the touch qualitatively, took for 17 inches is not enough but the movies on the bed to watch the norms
Normal stand. Felt that copy, but performed standards. Laptop 17 inch holds less, not perfect hard, but you can use
Arrived in three weeks in Sicily. Very beautiful, it works perfectly.
Arrived very quickly postomat… three or four days. A little shaky, but the rules, you can take.
18.03 ordered came 8.04 all exactly thank you very much to the store
very happy with the purchase. good quality, item as described! solid material, giving great support to laptop. my work laptop is 14 inc and fits perfectly! strongly recommend the product and the store!
Very satisfied and fast delivery. Great product
original
Meets expectation, the material is good if it holds, comes with a shida case
Excellent product! Accurate description. Feels strong and it’s light weight makes it a great product for daily usage.
Good quality, very robust. Exactly as described. Was shipped very quick, store highly recommended.
Great stand. Reliable, not luftitis, works well. When fixing on the second position from the beginning raises the 15 "laptop screen with a full keyboard of 10,5 centimeters. The stand is elegant, almost invisible on the table. Edges, except the front limiter, do not push the perimeter of the PC. I highly recommend the goods and the store.
Excellent stand! There's nothing to complain about! Perfectly smooth, with good elastic bands-Super! Delivery less than a week to Yekaterinburg. The cardboard packaging was slightly crumpled, but it did not reflect on the stand. Now the laptop is raised and does not overheat. The 5600H processor in benchmark flew away for 100 °. With a stand 11 degrees less-it is felt immediately! Moreover, it also saves space on the table! Definitely recommend to buy to everyone who has a laptop!
Package received in 15 days (order 24/12 and received 3/01). Well packed and with own box. I just released it with a Lenovo T14 and great. The article is all metallic and seems pretty tough. It has 7 positions for regular height. Seller recommended.
Great thing, and delivered as if instantly, in C-PB. Who needs, I recommend, and it's better not plastic, so durable.
Good Goods, the store did well, sent very quickly, which did not even expect.
Arrived quickly to Brazil. They are even metal not plastic. Come in a cloth pouch to carry and not arranharem not be scratched. Are sturdy, I just tested with my positive antique is very heavy. There is a tall easy to adjust. I liked. I should have asked more units to resell. Get with my two. Recommend buying.