SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Boxing is simple, simple design, nothing superfluous. Suitable for photographing small objects. I ordered for underwear, it is not enough for that, of course
Came to the end of the shvidko, for 2 tijdnya. It's good, it's packed good. 6 background of the dodatkov. Good to bring, USB cable, you can dab a paver so and Vid the network. For money in small 22*24*23. I didn't sleep with the store. Glory UkrainyAnd death to pig dogs
lovely product. Fast delivery, I recommend this product and shop.
beautiful! as shown in the photos. easy to use. i now need ine cut at the top. makes the photos look professional. get it
Very cool and useful thing, the box is a little small more suitable for small things. It is better to make an additional hole on top for additional lighting and an additional angle.
I like the box very much, it's light, it takes little space, it's the same for photo decorations❤️
I didn't talk to the store. The deputy went for three days. Everything is fine.
I love it. I only wish that it was much bigger in size. All in all, it will be great for small items.
Seller recommend
Super. Pre-war. Delivery-3 types
The cost is too good I wanted to cut it on top and take it from above. Just put your hand inside and take it better. The room light enters the cut part and becomes brighter When you fold it back, you can fold it up, fold it up, and put the lower wing in between.
Very nice. And can be used as a night light to light up your bedroom.
Very cool box. He came quickly. Brought the courier to the door. Enclose the photo from the box. Thank you. I recommend to friends.
It's not good enough to pack Bule's swab. Start the PhotoBox is not dugé p 'showed up. All OK.
Super Boxing. It came to Rostov for a month in a joint parcel of five.
I love this folding light box. It's the same picture. And I love everything about it I recommend buying this for photo.
very quick delivery...so satisfied... though light box is smaller than I thought. but beautiful.. no need for communication
A good box for small objects. consumption 0.45 A. to the store Thank you +++
Good box! Figured it out. How to turn on the light. Everything works. Backgrounds are matte, do not shine
Light box very good, quality good too, met my expectations the money. Good and well into account. Arrived on time delivery. Satisfied with the purchase.