SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comes with the teddy bear, pins and an illustration for the top window
The backpack is very good for everyone, the price came in a week is very good, the size is also
great
Duzha garny backpack, Shvidko nadishov and everything in the country
Backpack is beautiful. I'm in a little Bagato, a little bit of wealth. Ditina Duge is hitched.
The backpack is great, but I think it's a little small, smaller than the picture
The bag is very good fit all the books notebook I loved only that the cow did not come but apart from that everything is great I recommend you can buy
Arrived before the scheduled day, great product, everything arrived right, I loved it.
very satisfied , the item was as described thank you , shipping to Algeria was fast 18 day
The backpack is as described, many different pockets, took a discount, it is normal... The fabric would like to be denser, but the overall backpack is good.
Beautiful bag, loved the color and details super recommend.
Instant information. Priyshov for 13-14 days. The little more than the ochikvany, and the most on the Shi Ryn, the non-gllibok and form is not a trapezipodibyn, but a straight form. Ale children should be like)))) as if you shviv Garna. In sets 3 badges and Vedmedic)))
Me a backpack! Furnitura yakisna, stand open, Bagato Kishen. Fabric of the middle To wine stovidsotkovo on the River ditina. The number is wonderful, not zhoviy. I bought 13 rokiv, won over. Dodatkay three badges, for them it is easy to know the sight. The backpack is quite a big one, there are all the books and the pencil case, above there is a Bagato for a fizkultura stag/lunch. Recommend
J aime bcp merci
All super. Priyshov for 3 days, after expres. Quality so Sobi, ale tsyna vidpovidna. Ditina Rada, Sho shter treba.
Lundaa arrived right so many of the deadline I liked good material
literally so cute i love it!!! there are so many pockets many things can fit in them. i love the clips and the overall look, my favorite school bag<3
I recommend it, the product came as in the picture
Thank you very cute the backpack
Very beautiful as in the description arrived in 13 days without charge
Good quality at a very good price .. I advise you
This company camera man is good job. This product very bad. Not good
Loved my daughter a lot
linda
Fast delivery, backpack as described.