SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is very well made. Great quality case, dial and bracelet. I am surprised. Now I need to wait a few days to see how the movement behaves.
Watch received quickly, compared to other watches bought wish and Aliexpress style, looks very good quality, bracelet of very good quality, I was based on customer reviews, the stopwatch works, normally works in night mode I will see with time in any case good quality watch. I recommend ..
My client was very satisfied with the watch, it arrived in 14 days only, super fast shipping 🔥 #yourlocalshop
Good watch, at least for the price. I can't tell if it's steel because of the weight, but it's not light. the chronographs work. leather is good also. was quickly shipped, but I didn't get it on time because custom held it for 10 days. at first It looked smaller ( than what I expected) because I'm used to bigger watches. but I like the watch. I recommend it. lastly, I think the watch is a homage to Hamilton.
I really liked the watch, very beautiful as in the description.
amazing looking watch for the price . Delivered well before it's time. Will definitely be buying more from this seller. Five Stars all round brilliant service
I loved it, all the details on the leash, and the fastener. Feels very high quality.
the product is as description i like the design, till now, the watch work fine. see you to the next watch 😉. recommend the product and the seller
Looks good, just like the advertising image, I'll test it later, it looks very solid
Fast delivery, within 2 weeks, a week earlier than the expected delivery date. Nice watch. The indicated functions do it.
Watch with beautiful stopwatch function and with good workmanship. Quartz movement, with second hand moving 1 in 1 second. The small dials are functional, indicating minutes and seconds of the timer. The third is a 24-hour indicator synchronized with the 12-hour main. Also includes the day of the month in an opening located between the indications of 4 and 5 hours. Chrome metal box, with stainless steel back cover.
Watch and the bracelet are very good taking into account the price/quality ratio. Great look, very beautiful and looks very well. Very fast reception. I thank the store for the trust and shipping the product so quickly. Thank you. Thank you.
Good quality watch only one of the buttons is not working more still I will take a look
I thought the button in the chronograph reacted badly and thought it was a dummy, but if you pushed it deep, it worked fine. Is the design of the dial a tribute to Hamilton? The leather belt is not too soft and not too hard, and it feels good.