SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watch, works to the 100% color, bracelet and dial very cute colors and very comfortable to wear
Looks much more expensive than it is. The leather is insanely nice quality.
How truly spectacular tremendous quality my husband loved his watch thanks to the seller🥰
Very good product, a beautiful watch and arrived before the indicated time
Arrived quickly and I love this watch Thank you seller remains to know if it is durable and resistant.
Very nice watch, according to the price, it looks good material. Total operation! Very satisfied with the preduct
Great product quite stylish, came well packed Faithful the image Buy without fear the bracelet is very comfortable
The wicked man-in-law came even more so than the predinnyushuyu's predation,
Spectacular watch, the quality, the design, I recommend it, I really liked it
Very nice watch, everything works and nice finish, very satisfied for this price
Surprised me this brand, super Indico and the pokes are functional, thanks to the seller
Arrived as the image, looks elegant and everything works well, the strap is the most I could criticize, for the quality of the leather, but the details in it make that forget, recommended👍
I loved everything works well, highly recommended, fast delivery, only 8 days, only I will change the strap to a metal one to make it look better, thanks seller, greetings
I can see the purchase of a bike product. Bought the whole quale is fine, but I don't know if it's mine. The second hand is buffering in a certain area, but the jam cheaply moves to the next level. That's because I can't adapt.
Very satisfied, the watch is solid and works great. The functions are those of the description. Thanks to the seller and to AliExpress.
The quality is good, the strap is nobuk so it may not last long. The box is painted and the glass is flat, for the price I think it is fair. There was a failed delivery attempt but the sefundo attempt was successful. The seller answers the questions and help, I recommend.
Came within one week. Good looking lighter and more מהתמונה. Straps small nice
Decent hours for this price. Everything works, there is a calendar, beautiful packaging. Took it as a gift. Recommend
Fast and safe shipping with acceptable quality compared to price .. I recommend this store
I was impressed with the watch, very stylish, beautiful, amazing quality, I will buy it again, sensational.
The product came quickly. The watch is good and look nice on wrist.
Very good quality for this price. I will buy more ! Also very nice strap. 15 pcs, so 5 of each.
It takes me a while to arrive but the quality is good. Identical to the image
Very good watches I already bought another one for my stock
A very nice and elegant watch. I think it is one of the most beautiful watches that can be bought at such a low price. He finished is excellent. The strap is very beautiful too. Says “genuine leather” and smells like it. Let's hope it is, although you can't really ask for more. I am very happy with the purchase.