SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfaction
Tripod Super!!!
lovely product
The quality is excellent, as expected. Durable, metal parts. I like it very much. The delivery is very fast. Seller respect
Exactly as described, looks solid and fast delivery!!
The deputy was denied for 29 days. all came. the ice was sloping the lamp-tripod. thing, in the closed, cool. I took that video for the photo (I am the master of the name and the pedicure).
The product is exactly the one described, I ordered the tripod cm accompanied by its lot. Arrived earlier than expected in very good condition. The light ring lights very well, rather strong for a bright ring and strong enough if you pay attention. I highly recommend the seller and his product.
I liked this very much, as described.
Everything has been declared. The remote control on the battery was not tested. Bulo b Good, yakbi Bula nstruktsiya Zi zborki tsiya Shaitan-mashini :) According to the anchor: thin and light metal, there is a reason to be thirsty for vagoy, to come with the next thing, ale for your tsyna everything is fine
Very fast delivery
Ordered on June 17, received in Holland on June 21! Very fast satisfied at 100%. I recommend it to you❤️
👍👍👍
A great lamp for your money. I really liked it. Delivery only 2 days
The product arrived quickly in good condition, it was not missing a aimed but it does not damage the use. I did not need to communicate with the seller
Arrived well packaged and came in literally three days 👏 will update on quality
Norms but this money is worth
Arrived quickly, packaging seemed strange but as you see in the image everything is impeccable. I liked the quality. Metal pipes, the assembly parts all. Excellent. Easy to install the TLM. Safe. Thank you
Great product. Collected in 7 minutes. All modes work: 3 color modes and more brightness less. Remote control for photo-video recording. My not-small S22 ultra tripod holds even when the crane is at its maximum. The first time I did not have time to receive the parcel (business trip) and the post of Russia sent it back. Asked the seller to send again-he said without any problems and after 7 days I have the parcel. I recommend both the product and the seller. 5 stars definitely!!!
Thank you all great❤️
Very nice and strong.. price reasonable
Nice and bright ..
Prekė atėjo greitai. Visos detalės sveikos. Trijų spalvššviesos Lempa. Veikia is puikiai. Metalinis stovas. Džiaugiuosi papildomu laikikliu. Viskas regulation. Veikia IR nuotoliniu būdu. YRA pultelis. Kokybė Super!♥️♥️♥️
As the description shows good quality, arrived in Torino Italia before s of the expected time, but the gift that supposedly came with the order did not arrive.
A traveling thing!
Arrived in 15 days, all parts intact, light very strong, easy control and practical, I am satisfied so far