SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for the fast delivery. Very satisfied with the quality of the product, I will advise others to buy. only the power button for photo and video does not work. when you press the button on the phone, it adjusts the sound. Advise what to do, there were no instructions when receiving.
PerfectJust right for me. Super size. I love it
Surprised me too much!!!! Came very well packed, the box was in perfect condition. Super firm! Robust I liked it, just like in the photos .. Very good... I tested with the cell phone and the recording was perfect
Very comfortable, light tripod. I order it for the second time. I use it with photonets, for these purposes my quality suits me completely. The tripod was carefully packed. The package arrived quickly enough. I wish the store a successful business. I recommend the tripod to order from this seller.
Good
It got up for three Tizhnya. The right of favor of Nepagan. Zroblenr dovol yakisno. For a professional vikoristannya, it is not a pidyde, ale for a house of approx. But this is bullshit, the main thing is that the Rusne is a cunnit. the Rusnya is a nation of murderers and bastards.
Excellent cost-effective product. I recommend it.
It's very good. For that kind of money, just fine. All the fasteners work. Tablet iPad Pro got up well.
It's strong. The tripod is available and the Bluetooth distance is 10 meters, and the necessity of travel.
thanks for the quick delivery....i will try the tripod soon.
works fine, just as displayed on the page
All right.
Very good strong tripod. Suitable for not heavy camera. The remote control and carrying case are included.
strong. I like it and hope it stays strong.
I really wish i bought this years ago. For the price and the quality you get is really great. Just to add, I am not a professional photographer, I just use this stand to do video lessons with my students. Its really sturdy!
It's good, and you can use both a phone, an iPad and a camera. The finish and other quality seem to be good.
Excellent Product thank you very much store
It's great!
The product is very solid and good. Recommended for the price!!
So a cool and strong tripod. I recommend the store, he sent my order very quickly.
much much more than my expectations. recomend very wormly ❤️❤️❤️❤️❤️
Perfect I love it
Amazing quality
Chic Tripod! I took him, the yak read the vidguki and everything was true. As a result of crumble, light and compact (it is more important with such a rosmiri visoti), I can adapt if you like a phone, and if you like it, you know what? Majestic plus-Yogo mojna pidnimati whisoko. Me to start, in, to get a whim, to declare and 167 cm. Short, cat skin Dolar. I recommend it! I didn't sleep with the store.
Excellent product and quality! The truth very satisfied, thank you!