SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very excellent and easy to use medium size I advise you to buy.
The sound is not so big and the suction power is 3 steps adjustable and good recommended
It's great, the seller is great
It is good because there is less noise than I thought. Bari can't use it because I'm scared, but I'm satisfied with the comb at this price. My child is doing good combing.
And I like it more than expected! The cut hair is processed right away, and you can cut it much easier by inhaling it when you cut it! The beauty time has been dramatically reduced.
Good product for reasonable price
The suction seems to be a bit weak, but there is nothing wrong with the cat's hair. I am the best of the copy products from Ali Well, what's wrong.
Super vaccum. Works very well. Not as silent as in the description, but it is still good. Very satisfied. I recommend this seller.
It is very complete for the price but I ordered with adapter use and I arrived European and also do not notify me that it would come with customs, the quality of customer service leaves much to be desired, I will have to buy a European adapter
Very convenient assistant. Endless gratitude to the developer and manufacturer. Quiet. And grooming to carry out conveniently and clean up afterwards.
Great
It's worth it, if you have a dog that lets out a lot of hair, the only one that doesn't work well for me is the adapter that cleans armchairs or cushions. Everything else perfect
qood quality
Help enough
I was worried that it was sound and weak suction. is an item. If you send beauty, you will receive more special dogs. I used it for a cat, but it is fast and cut, so you can adjust the length to some extent (persian)
This product was easy to use and came in great condition, very good value for money and I highly recommend anyone who has a pet to try this product.
Just used this today and it’s fantastic! Makes grooming so much easier. Love it.
This product is great! I can recommend this to everybody who got a hairy cat!
I feel sorry for the suction, but if this is again, I think the kids will hate it. Cheap and well bought!
Good
Received today, we used on both of our Australian Shepherds and it worked worked fantastic!!! We tested the clippers and the deshedder....both worked great and we were able to get through both dogs in less than an hour!. We love it.
This machine works great! Our husky/shepherd sheds so much and this used daily has really helped. The motor is quiet enough not to scare him and has 3 different suction speeds. The brush and deshedder tool have worked great on his coat. The container is perfect size to hold the one brush session. Customer service is AMAZING. I had to reach out to them and they responded within 1 day and resolved the issue within 2! Definitely worth every penny!