SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch decent Cheaper than other stores Additional strap was not in the new. From competitors Took for 4200R
Excellent Product R of very good quality!!! I'll buy more
Great quality and price, I recommend seller with five stars.
Excellent quality for the price, recommended seller. Delivery in 6 days to NL.
Very nice watch. Very recommend them. High polish nice finish on the bezel and the crown. The green can be a little brighter but its ok. I recommend the Jubilee strap its shiny and comfortable.
Very nice watch, unfortunately the Crown to adjust the hands does not work!!!
Arrived on schedule. Thanks to the new AliExpress policy. It looks good and appears consistent with the description. The packaging is elegant although it has come dented due to the long journey. I am satisfied and thank the seller that I recommend along with this product.
it's perfect I tested it.it really same as Rolex even the movement is really quite welldone
Very nice and well finished watch. Great product for the price it has. Now let's check if it works correctly. For now very satisfied with the seller. I highly recommend.
Beautiful watch. Despite being 40mm, it is quite robust and does not get small in. I pulse 19 centimeters in circumference. The Lumen is very weak, practically does not have. But for the price I recommend.
Once again Pagani demonstrates a great quality, very beautiful watch. Arrived well packed and with all the items that in Brazil no brand of the same size offers. Recommend the purchase and Pagani design
The watch arrived well packaged and rather quick to the eastern part of Canada. I would highly recommend this seller.
Super for the price. I was pleased with a model for the first time in the 3rd hour I bought Pagani design.
The watch is well made nice accurate we hope last in time!!
A magnificent watch . Thanks to the seller for super fast delivery and high-quality goods . I am very happy with the purchase. I recommend the seller and the product.