SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great watch. Exactly as in the description and in the pictures on offer. Well packed. Fast shipping and delivery. Nothing to add, nothing to put. I recommend the product and the seller.
Truly beautiful and quality watch, to be tested on accuracy; the impact is of a watch that is worth much more than the price paid, perfect in its box, arrived in advance. I did not contact the seller, but I highly recommend it and, in due course I will definitely buy another Pagani Design watch. Thank you
The shipment was fast and arrived in time to my country, unfortunately the parcel to which it was assigned (emails from Mexico) I do not deliver in 20 days when the parcel arrived at your office, I had to pick it up. But seller's attention 100% recommended
very good very fast delivery
Perfect, much better than in the photo, it looks high quality, highly recommended.
Second Pagani design I buy. Excellent watches! I am very satisfied! More beautiful than in the photos.
The watch beautifully and accurately made. It looks great in a green color that is gradient. Very quiet mechanism. Overall impression very, very good.
The case is a bit large in diameter but very high quality. Price performance clock really. It was also very beautiful with Mesh bracelet and orange leather.
The product, as mentioned, came with a fast and safe packaging. There is no saying to the quality of the watch. Quality and quite stylish watch. I recommend it. Thank you to the seller.
I have bought it because it has been recommended to me by a friend who has it in blue. I bought it in green, for not wearing the same color and I was very afraid that I would not like it. I have to say with the 2 in hand, that the strap of the blue watch seems much more beautiful and bright, but in itself, the Green Watch, I find it much more beautiful, it seems that the dial shines more, so I was totally right. I'll change the leash and that's it. The watch itself is top, don't be afraid to buy. Now that I know the brand, I'm going to buy more Pagani watches for my collection. Many thanks seller.
I advise everyone very beautiful and elegant and its quality is very excellent and shipping fast and packaging beautiful thank the beautiful seller for this product and I will buy the future again, God willing
It needs to be used on a day-to-day basis to try it, but its finish is incredible for the price it has.
Absolutely beautiful watch, well packaged and I am very happy with the purchase. Congratulations!
I loved it, I bought it for my uncle and he loved it, arrived before the deadline and surprised my expectations. Super recommend.
5 star service delivered to the UK in just 5 days fastest yet, the watch is better than expected top seller will be buying more.
Happy with the purchase! Nice watch, love the sunburst effect dial, and very good value for money! Highly recommended✅👍🏻
Excellent quality price ratio, this was the only color I was missing from the collection and has been the cheapest of the three. Precision is regular 15s a day, but when you have some shooting it can be tuned to ± 10s. It is a watch for tastes and although it is large, its 24mm strap makes you feel good without having a lot of doll. As for the seller has been reliable and fast.
Very fast delivery. The watch is just as shown on the pics. On the pics I put it by a 38 mm Seiko5 just to show the difference in size. I like the watch - the materials feel very good. The bezel is rotating in one direction. The crown is screw-able - in relation to the announced water resistance (I haven't tried it yet). The strap feels very good. I recommend the watch strongly.
Excellent product, very beautiful just like the ad and came very fast through the post office in Brazil.
Surprisingly good quality for a relatively low price. I wear every day. I highly recommend!
I think this is the best value for money watch that I have bought ever. The quality is really good and it looks just as good as a watch costing 10 times as much and it’s been working great I’m glad I bought it
Product came to Turkey in a week I recommend to those who want to get satisfied
The watch looks beautiful and it's is accurate to the images and description, the strap and watch are very comfortable and I've been using it for the past four days and the mechanism has worked fine and it hasn't stopped working and the accuracy has been great.
The Watch arrived in Poland in 7 days👍For the price I am delighted! I have much more expensive watches in my collection and the quality of workmanship and the watch itself is a revelation! I will definitely buy a second one in the future
Super! Super! I can only recommend. I am very happy. It looks very good. SUPER THANK YOU