SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Original stylus with an additional pen. I assumed that the pen was of a different thickness or purpose, but it was the same as on the stylus. Activated automatically when installed on the tablet (if the magnetic cover is dressed, the tablet does not see the stylus, it is necessary to remove and after activation everything works fine). Discharged very quickly. Light, comfortable. The store quickly sent the goods. Delivery to Moscow 18 days.
Excellent stylus, I'm sure that the original. At us in the store the price has laid 3 K, and here it is 2 times cheaper, so even more happy to buy. I like very much that charging comes from the tablet, no extra wires are needed. Comfortable, heavy, pleasantly lies in the hand.
Товар отправили быстро, однако, из МСК в СПб товар доставляли "КурьерСервисЭкспресс", которые задержали посылку больше чем на неделю. Стилус определяется планшетом, качество распознавания, конечно, хуже чем на IPad и Samsung, но и не сказать, что плохое.
aún no lo he probado, pero venía sellado. el vendedor muy confiable y el envío muy rápido
Received before time, I have to set it up, it's the original at a very good price, very happy, store ok
TH First unyielding connecting, but way solve is let paste pen hold then wait charger purlin ๊ป one (-BMW3 min) to will stick because Blackwood Slough E N T milk ี 0% Flint Body heavy pen available good in Autodesk Sketchbook, it squeegee have regular palm rejection will work only when head pen Live close screen (do not exceed galaxy4 มม. Which S Pen will distance กว่าน ี้) Shipping not long since shop working wholesale Main then BC-10 day to home home Not tax bagged tell shop make print price comes below to be bagged tax it enough (based on LEDs with that coming Thai will random bagged Silk) ENG First time ,pen is not working but after snapped side of tablet for a while (2-3mins) battery will be 2% and working, Pen working fine ,in Autodesk Sketchbook can sketch the pleasure ,palm rejection work when pen nib is near tablet display (galaxy4 mm)
product have fun to sketch and writing by original show xiaomi smart pen. About transportation is very good and actual sending time to my house. Thank you
Excellent, fast shipping is original safe, works perfectly with the xiaomi pad 5 tablet, came out with a coupon at 59 euros the Pen a bargain, the charge is magnetic and good very happy in general, I recommend the store and its products.
Worth its price, do not buy a pen at 20 or 30 euros you will be disappointed, it was well packaged, received quickly and there is a spare mine in the package, my tablet Xiaomi pad 5 immediately recognized it just put the pen a few seconds on top and have the bluetooth activated.
fast shipping, product exactly as described. Original Xiaomi! would buy again.