SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Original product is in line with the announcement, very pleased.
All OK. However, the settings are scarce compared to mifit and conventional bands. The main NFC works for intercom and door-to-door, for which the Chinese version was chosen.
Well, everything works well until I checked it, but I got a good Hulk on the street quickly
Perfect product, well packed, quality and without defect. GPS I almost need compared to a Garmin. Congratulations to the stores.
excelente
It's okay
The bracelet is great! Workmanship, super! The delivery is generally surprising! Almost a month ahead of schedule! Calmly connected to the iPhone, no problems. Well, a little about the minuses, a little braking when flipping, but I knew about it. Slightly, but noticeably.
The subject of deaths with the description. The shipment arrived as scheduled and contained all the claimed additions, a safety glass and belt. I recommend the store and watch
This is my 2nd order. Perfect watch, good size and does what I need it to.
When I bought did not know that in the Chinese version there is no Russian, but only Chinese and English. Made a video on his YouTube review channel 360. Love the watch, the guys better pay and buy a globe)
Already tested, sync with fast Strava!
The same product. Sell your little daughter. Came for the Ministry. I will give you a deputy, shvidko was adjusted, the Ukrainian language and the best light. Bought Donetsk-won in the seizure. In the very year-old I respect the process of the snake of remitsk with a little more, I have transferred the Duma, that I don't know the plastic and trimach, you can easily get a game and get a little bit of it, it's a pity that the year-old can't be worn. In the next models of the Boule, the capsule is inserted into the "frame" of the remindsiv-Tse Bulo bylsh nadiyno. Ale one-year-old nabagagato garnish. P. S. Donka to wear a year old maizhe Misha. Trimid charge of Dovgo (more than Tizhnya exactly) with Vimkneniker-trackers and active clatsannya Ecran. The synchrony handset (Samsung M32) went through shvidko and without folding. In the photo, after the snake, it is a little bit nabrid. Seller recommend.
Good. High Quality product. 8.6/10 Ratings... Hope more graphical improvements. that's all!
Everything is in excellent condition, no complaints, the store is adequate, used the watch for several days, just a top for his money!!!
Tracked. Arrived unharmed, although the box was badly dented. Russian is not supported, only Chinese and English. The first impression is good! Thank you!
Class bracelet! Pratsyu Garno, Whiglyadak will be good!
I was pretty surprised, this watch looks slick and elegant, very good quality. the manual is clear and everything got connected pretty fast.
Received the watch ahead of schedule It's super, the watch is great, the store is great, sent immediately Thank you so much
I arrived very fast, it only took 14 days, the product works perfect
The band arrived in perfect condition, functional and very easy to configure, so if it battles it is to connect the Alexa function since it is unconfigured and just by opening the app it is reconnected, the store is one of the best, helped me and gave me too much support
the product it's perfect and work very well, I high recomended
Very good product, recommended to buy it
Everything is great. Works as it should.
Very high quality product, great cost benefit. Tomorrow I will test the GPS.
Thank you I received my package! Box very well packed, store validated