SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came in earlier than estimated time and received in good condition. It was amazing, Thank you.
Phone arrived northeast Nigeria a little over the estimated delivery date but it was worth the wait. it's certainly good value for money and hope to order some more if item can be delivered a little quicker. this product is highly recommended.
Top is the second time buy, excellent raw super fast ....
Though took longer than the estimated date but finally received after 43days here in Nigeria everything as described 5 star to the store I highly recommend in terms of product battery lasted more than three days when not used for calls and music
I love this watch. The description is perfect and shipping very fast. I just installed and I'm already in love with it
Was to arrive in 30 days and arrived well before, great product and great store.
Arrived fast and even won a gift bracelet Highly recommend Thank you
Smartwatch came in great condition, well packed, liked, so not like the delay to come.
The delivery is fast, the watch is what I want, the appearance of the watch is very luxurious, and the watch's display is very clear, the watch is very good on the wrist. This watch also has many kinds of expansion functions, and there are many kinds of beautiful dial to choose from. The quality of the watch is far more than that of the price. I recommend it.
Watch came as expected. Ordered with additional bracelets, came a film, always good protects, delivery was satisfactory, office in Brazil always slow. Battery use only with time. As for my daughter. Money worth.
Very beautiful… Came intact, and 22 calendar days to arrive.
Great watch, very beautiful. Arrived well packaged and on time delivery. Recommend the store and the store.
Very good shop and good product. This watch can use apple watch cover with a little custom.in default,sound comes from this device,but you can change on smartphone's "sound setting".thank you for quick delivery.
For your cost range, excellent acquisition. Quite sharp screen, use screen with greater utilization compared to normal version and storage with better construction.
Took to arrive. But arrived in perfect condition boxes intact and all working
Great quality and original product, very good price
very good project and fast delivery thank
Beautiful screen, very good build quality without any problems in operation and is exactly as described. Because I had some questions their store was helpful, he solved all my issues without any delay and I am very satisfied with them. Thank you very much.
I love the watches of this store I ordered several... Well it lacks one she is in the process of shipping late .. I'm waiting. Otherwise the delivery time is respected... The Watch remains charged about 1 week .... I recommend serious seller .....
The clock is very good, made neatly, the screen had a film, additional straps in the kit, as stated, came quickly, in 15 days.