SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product was messed up pretty bad during transit. luckily the damage was only on the packaging and the product inside was fine
Product with a high quality I took all the tests and it's very approved Arrived very fast here in Brazil Arrived in a top week
It was impressive and very fun! It is important to install the correct program for the phone with a joint device! It was a gift for my daughter for the 12th anniversary, but the whole family laughedThank you store! The goods arrived quickly… and without delay!!!
nice quality, good lenses, everything as described, picture is really good, everything is as described, everything works fine!!!
Came faster than expected. Neatly packed. I bought it as a gift to my daughter. Thanks to the store.
I have already tested it and it really works .. the control was able to connect on the phone by Bluetooth more when I put it in the game I couldn't get it to take it, but it works.
The product arrived in 12 days. Plastic bag contain the box with the product. Everything works ok.
the overall quality isn't that bad, it's a fair price/quality ratio, the product was shipped way earlier and the controls are functional. I'm nearsighted and the ability to adjust the eyes was perfect, I couldn't really find phone applications for it but I was able to connect my PC to my phone and it worked out perfectly amazingly, if only it didn't make me dizzy I'd use it for hours or days even, instructions are easy to understand and controls are easy to use
Everything came in good condition, the assignment arrived long before the expected date... Congratulations to the store
Delivery to Israel is fast, I will add feedback after use
The package arrived damaged, brought control outside the box. It wasn't packed. And the box was squatted. :/But the viewfinder and control seem fine. Just need to try
Excellent and Reliable Seller, Highly Recommended. Shipping, 25 days to Greece, the Packets it's OK and Everything is fine. Excellent item, built with excellent material, Excellent quality/price ratio. I don't Test it yet but i hope to Working Perfect... Thank you very much.
Very cool for kids, my son loved it. Everything came right
Things trade straight according to order wholesale quick
It's very fast, just by התאור. Still not activated
General works. Plus it's price, separate control for any lens. Fit for Redmi Note 8 Pro. Minus: for close is phone when soczewkach and can't adjust focus and need something underlay between phone and glasses, and then touch button does not work. Minus: poor quality headphones. Better swap for ordinary wristband elastic with Velcro. General cool, as for this price, how to adjust.
The box arrived a little damaged, maybe in transit it was damaged but the product is in perfect condition, it works well
Excellent product. But arrived damaged. And the return costs 4 X the value of the item. There should be an option in the dispute of a damaged but functional product to receive partial reimbursement of the amount paid since returning the product is more expensive than ordering another 3 (including shipping) in this case, I believe that the store acted badly. Faith by sending the already broken product, since it lacks a part of the display and that was not in the box. What would occur if damaged during transportation
I really loved top, more thought it came the phones and didn't come
All functions work, the product is as described.
They weigh very little, they have instructions in Chinese and English. It is very easy to handle and use with an application for it. Very happy with the purchase, it arrived two days ahead of schedule
For me is a great product and works fine with smartphone, joystick also works fine. I recommend it because I am satisfied. I will add that the store made a very fast delivery in just 14 days to Poland.
Product arrived well packed in perfect working condition.
The parcel arrived in a week, although at the beginning they wrote that it would arrive in three weeks. Packed not very well, but everything seems to be whole.
It's really a good gift for my son, he's very happy. Thank you for the store