SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The case is of excellent quality, delivered in 7 days. Product, very satisfied)
The product is very good quality I bought 1 piece 14 pro max 1 pc 13 pro max The colors are compatible with the phone, the store is also relevant and relevant to my hand quickly reached my hand
I bought the product for 13 pro max great a very nice tus hit feeling was full sat fast delivery came on 9 day thank you very much :)
Excellent light as in the description and raw ques and a very suitable price and thank you for the gift to him.
Amazing quality! the quality is so close to the OEM(49 dollars). it looks more durable than the OEM. I would argue that the strength of the magnets is not as strong as the OEM model. However, it does the job. Wallets won’t fall of unless you apply force. You can not find any other cases that is this good on the market. They even include another case as a gift.
Case looks very beautiful 10 days 4 days to arrive in Turkey 6 days PTT
The case is cool, also the gift arrived) the parcel reached Germany in a week)
A normal chokhol, a viglyadak Garno, an ale cheaply and a slime. The zakist of the chamber is kind, the quality of the Garna, the well-stamped, his own Tsina vartut. I recommend it. Glory to Ukraine!
Beautiful case. Buttons are easy to press. Speedy delivery. Thank you for the gift I am very happy with my order
I recommend the product after shvidko and two chikhla selling the third giveaway from the gift.
Chokhol bomb! In Ukraine, for such a chokhol in yabko, ask 600-750. The bomb. Dart-free charging stuck short to the phone without a chokhla) the sides swirl well-and the camera is flooded by 3mm, and the front is 1-2mm. (Please use Achilles in the money stick, and simply finish the goods mm 3!
Good case. Very nice coating quality. Differs little from the same Spigen. The stiffness of the walls could be a little more rigid, if you are used to rigid, impenetrable covers, but in general it performs its function, this is not liquid silicone. The case looks behind the screen, the rear cutout for the camera is aligned with the camera. The cuts under the speaker and charging are accurate. The metal ring is cut into the case inside, so the back of the phone will not be scratched. What will be the coupling with the power bank will be interesting to see. Buttons are very responsive. Thank you store, I'm satisfied.
Reached the ECB very quickly. 10-15 days probably. The quality is excellent. The buttons are very nice. To the touch, too. I already took the same for 12 Pro and was pleased. This is the case that you bought 1 time and you can not take others already. Everything is perfect. The magnet is strong. This time pleased with the presence of purple. It 1:1 as the color of the new purple iPhone. I recommend it to everyone. It is better to buy 1 such than 5 stupid for 100Phones
Great quality! Came in less than two weeks. Very pleasant to the touch, I advise!!!
The Magh did not try the safe, but the case feels good, looks perfect with a purple iPhone
Great case, super quality. And the store put a stand for the phone as a gift, very convenient! Thank you recommend the seller!
Perfect case, great quality and communication! Highly recommended! Also there was pleasant surprise – another case as a gift!
Good quality, also second (really pink) as a gift. Fits perfectly. Recommend!
A great case. In the store we have such 2 k. Burrs, no glues. The keys are pleasantly pressed. The only thing is that the mark is slightly. The store put a phone stand as a gift, for which he is respected. A trifle, but nice)
Very beautiful phone case. I would definitely recommend. Seller added a phone sit as a gift. Very kind of him/her. :) Thank you very much.