SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Moscow took almost 1 month. The goods are packed well. Small dents, but they are not critical. Very satisfied with the headphones. For almost 1 hour I 've been sitting in them. They don't sit tight.
Delivery to St. Petersburg +-30 days, packed perfectly. Work out of the box, which is nice, half the charge. Excellent headphones, for 6 K-better not, I recommend the goods and the store!
The earphone not disappoint nothing! Arrived in 15 working days and not taxed. The sound is excellent and the noise canceling is me saving. I wear glasses and comfort earpiece was always something that bothered me, but it is great! Can be the late all with it in the ear and not feel anything. Just got compliments. The cancellation is especially good for external noises (if u are at home, not will not hear the noise Street) and sounds repetitive as fan.
Headphones are cool, well were packed, the sound for me is excellent (but I'm not demanding in this regard). Purchase is very satisfied
Very good phone arrived without problem. And the main was not taxed!!!
Excellent Product super attentive.
Wonderful. Tested and super approve. Seller amazing and fast shipment! Can go with faith! Turned Fan <3 <3 <3
The store said smaller without asking, was well packed, the box had a small dent not change anything. Arrived perfectly in 12 days, not taxed, only asked the CPF to completion the customs process. Loved and recommend!!!
Got everything right, 22 calendar days. Beautiful phone, sound quality top. Until now'm enjoying earphone
Very good phone, quite liked! The audio is very clear, the battery lasts quite, do not expect too much noise canceling it just breaks a! Handset workmanship is very good, a cost benefit…
Quality audiphones with incredible specifications for the price, the battery yields beautifully. The product arrived in 2 weeks intact and with good packaging. Seller widely recommended.
Everything is super, they went of course long, but it's worth it. Cool headphones!
Original product as described in AD. Recommend the store. Shipping and delivery before time (about 13 days Please purchase and arrival)
Excellente headphone! Noise cancellation works very well and after some customization, the sound gets really nice. Great store, also. Thanks!
Excellent product. Very good workmanship! Quality sound that comes standard is extremely "bass heavy", but with own EQ app of soudcore, is a amazing!
Arrived very fast, 13 days. Not taxed. The earphone is perfect, can buy without fear
Perfect Phone, best acquisition, worth every penny. Seller could have lower declared value, paid absurd rate here in Brazil
Headphone competent that compete well with other more expensive competition. Took 34 calendar days to arrive. Not taxed. Extremely comfortable, possible use for hours without any hassle. Is very good to know that you can use with the auxiliary cable, despite the headphone continue on and consuming battery. But it is not problem, since the battery life this headphone is surreal. Recommend the use of soundcore application to enhance significantly the experience with the headphone (mainly in terms of equalization).
Perfect product better than I was expecting, pareei it on my PC and on my smartphone simultaneously and simply works very well, gave a fit equalization using software owner Anker and was just perfect, super recommend very worth
Quality demonstrates this handset, I had a great doubt if invest in this phone, see it worth it.