SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My first order. The goods are very satisfied. In 3 weeks it came to Ukraine. on a green case, there was a small scratch. Colors are delicate, and in different lighting, the color is different
Fourth time I ask, excellent as always
Excellent case, as in the picture. Came very quickly
Chohol's got a description. Delivery to Switzerland by 3 tizniv. 3 The store is not present, the purchase is pre-war, behind all the Groshi of idealniy chohol.
Chic cover. I hope it does not cloud quickly. And so very convenient and came at the speed of light in Rostov
Exactly as described on the site. I recommend the store. Everything works very well.
Excellent quality cover. Soft plastic. Cameras close perfectly. The image does not spoil. This is not the first I order. The only thing I did not like was that I ordered one point of issue, and for some reason I sent it to another. You could also choose the point of issue nearest to my address!!!! I had to go because of this parcel to another area of the city, with a small child is not convenient at all. The store did not write or ask about it.
Satisfied with the quality. Very beautiful cover. In my opinion, reliable. Like poured. Recommend
Just like in the photo.good quality.shipping took about month to finland.i like this very much,thank you!
The second time I order a cover from this store. The first was received in November. Life due to the promotion of the ring, it turns out, 7 months. Not bad! Thank you)!
Case super. Come quickly. Everyone is happy. Did not communicate with
It's a term, cool case, hard, beautiful
I’m obsessed the color gray is everything, it’s like a blue gray and that’s why I love it. If buy it a million times over. My dad wants one he’s so excited. 5 star 10/10 store. The ring is super luxurious and easy to hold my iPhone now. It was supposed to take a month to arrive it took less than 2 weeks. Well crafted iphone case plus it’s easy to hold in my hand. I was worried but I’m so happy now I recommend to everyone!!!1
Product received in advance compared to the delivery time indicated. As description. Bright color and material good. I highly recommend it.
Love this case! The white looked a little yellow at the back but it’s better once it’s on (my phone is the white one) ring is nice and tight, doesn’t move around when phone is resting or you have your finger inside. Covers cameras as well and wraps around.
It came very fast, I love it, it's very nice and it fits well in the phone.
Everything is always at the highest level. We take already 4-5 times and are always happy with these cases. Delivery to Tula 8 days
Hood very beautiful, good quality and super functional. And arrived mega fast, in less than a month. Super indicate.