SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones are excellent, very good sound quality. For those who need to hear that around is the ideal option. Delivery exactly on time
23 days to Peter. Packed perfectly. Everything works. Seller recommend. Thank you.
Came as they said according to the schedule.
Product was packaged well. Headset seems legit. Everything works fine. Headset plays sound, connects to the phone and works well with the Shokz app. Sound is OK. Good for podcasts, ok for some kinds of music. These aren't for Hi-Fi sound, these are for safety and comfort. Great for running, cycling and e-scooter.
For more than a year I used AfterShokz aeropex headphones, but at some point they broke down in the place of mounting the titanium arch to the plastic case. Emergency searches began and fortunately found in this store at a very attractive price a new model, which shokz released after rebranding. While openrun pro was on the way, I was able to glue the old headphones, and after I took X-rays of the old and new model-on them it can be be be be I hope the breakage does not happen again. As for the sound-in openrun Pro, the sound is more flat compared to aeropex, where the sound seems more juicy and voluminous. But this difference in sound is not so great and the sound of openrun pro will not become a disappointment. In headset mode, my voice is even better and clearer than it was in the old version. It is unfortunate that in openrun pro removed the possibility of calling the last dialed number on the double click of the button, as it was in the aeropex, but I hope.
Excellent headphones for sports.
Everything is fine, the delivery was long, but now everything is delayed. Orgiginal, Chinese version. But through the app you can put English for alerts.
The goods came in time, in full safety, the goods are quality, corresponds to the description, works perfectly. The only nuance, service messages about turning on/off the device, etc., in Chinese, how to change the language I do not know yet.
Excellent headphones, I recommend that everyone order
Steep headphones, the quality is very happy. Thought Chinese language will be strong for me not pleasant, but headphones can be easily translated into English (during pairing need 2 times Press the function button, until he speaks the right language, they are several in the headphones). Water is not afraid, vibration at maximum volume is mizernaya, and work even more than 10 hours, if you keep not at full volume. Thank you so much :)
Very cool new headphones, which you will not buy especially, and here cost 10 thousand taking into account the course at the time of purchase. By weight, they do not feel at all.
As a person who runs frequently, listening to music safely is the most important thing. Shokz bone conduction earphones are light in weight, not in ear, comfortable to wear, and suitable for long-term wear. recommend.