SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived in Brazil after many days was taxed by the federal revenue but taxed at more than R$ 900,00 nonsense, the store declared the wrong product with a very low value so the federal revenue in addition to the 60% fee of the value of the product fined the value of the product more 100%!!! Simply becoming impossible to pay the fee and keep the product. But after almost 2 months the product returned to the seller and got my money back.
It's genuine. It is a touch on the hand and works very well. Domestic genuine is only one year. Even if I was broken, I had to use the editorial as, so I bought it cheap. The delivery came within a week. I am satisfied.
The mouse is the original MX Master 3s, the buttons are silent as it should, the application works perfectly well, works perfect on glass, the store also include the free mousepad, the only thing is that the cable is a little scraped where the velcro is, but there is no problem with it, Charging normally and is only used when charging is required. Does not work with old android devices by bluetooth (if they work with the receiver), but with devices less than 3 years it works perfectly with both modes.
got it fast. also got a very nice surprise, a pad... looks good. I'm very happy.
Arrived fast and on time Very good product, arrived perfectly I was taxed at R$ 147,00
Mouse excellent and original!! Free shipping arrived very fast ובצורה good.
Everything accordingly, but I realized that he does not accept any surface as in the example of the photo on top of a leather mouse pad on a mat of "felt" He latches, already on the table only in a few points that it slides better, making me change the position of the mouse with a certain frequency. I used the Rapoo that wanted to be a copy was lighter and did not present this problem. I replace the Rapoo because the top scroll was no longer right, but finally. Gave an up in my setup.
Best mouse to work hours without feeling pain, premium material, ergonomics makes a difference in eliminating pain at the end of the day, super fast the response to switch to between 3 devices. Anyone looking for design, efficiency and productivity will not regret it. Arrived a few days before the deadline, did not check and the packaging intact!
I 've been wearing it for a few weeks, perfect, original, comfortable, premium. Arrived super fast (9 or 10 days) and came an excellent, soft-toed moucepad.
Great product and original 100% can buy without fear. Logitech software and all features work perfectly! In the package came a toast mouse pad. Very satisfied!
Official product and no problem at all! Very fast delivery! Thank you
Original. Very flexible as the settings of the buttons. Excellent quality of the material. I recommend it.
Although older, the mouse is still very effective and productive.
The product I ordered arrived safely without any problems. With various key settings, the degree of freedom and completeness of the product are high. a side story *Still sometimes disconnects when using the wheel key.
Excellent Product, arrived in 21 days to my city, interior of Bahia. Still sent me a mouse pad as a courtesy. Excellent store, I will buy more times.
Very good product. Came as a gift to the Razer print mouspad. Delivery was quick for the Holy Spirit less than 15 days. I recommend the store and the product.
New, original, delivery on time. I will not describe the pros and cons, the network is full of text and video reviews, and I think, if you went to this page, you already know about this rodent. Differs from the European version by the presence of hieroglyphs duplicating English on the box and the sticker at the bottom of the mouse itself. Materials, workmanship and software are absolutely identical. Included Mat Razer, small change-but nice.
Amazing product. Super fast delivery (arrived in less than 15 days) and excellent quality product!
Works perfectly and arrived very fast. No regret.
One of the items was damaged and when you try to contact the store it is a bot that does not solve anything
perfect. the original product and a quick reception
Very fast and reliable store! The mouse I already knew and it is super accurate!
Order came pretty quickly. Very soft touch material, I liked it) will wear!
Size specification is suitable. Quality appears for the price okay.
I'm very satisfied, i will order more in other colours. Seller was helpful when I asked for recommended size.