SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Keyboard sound. Packed well, very much illumination mode. There is light and keyboard separately, and кейкапов. Only a small negative-кейкапы pesochat, probably not much grease. But I recommend to buy
Very nice, quiet keyboard. Russian letters are not in the engraving. Bottom light, which also can be customized. Delivered in 14 days. Wire is good, durable. Happy
So price is 3300 for the keyboard is fully justified, took the red свичах, but sure and the blue was to be fire. Will be delivered in 3 days to the House by courier, shipping with RF, very cool for the price, good packaging, Claudia high quality wire thick кейкапы of good quality plastic, many modes of lighting, bottom lights turned off, do not worry, take not turn yellow in DNS analog black свичах is 4700.
Keyboard is good, used to be motospeed CK 108 for blue свичах, and the red, quieter in many times, something like a membrane. Light is very well thought-out, many colors and modes of light. Ordering from Russia reached 4 days to Belgorod.
A month after use, keyboard, still working, no keys not sticky. Lighting is beautiful, many choice illumination. Easy to use.
Cool keyboard
The box came a little crumpled. Delivery, a little delayed. The keyboard is happy so far. A little later, I may add a review.
This is the best thing you can buy for this money. I would even pay more, you can take boldly. 10000/10000 S
This is the best thing that came to me from Ali, delivery for less than a week, called the courier and brought to the house. Beauty is unreal, the sound of the keys is steep, the box is perfect, from the bottom there is a plastic backing so I did not find any scratches. The store is well done, just thank you, I'm very happy. Clava was bought for a child, I want to myself this now.
Very beautiful the keyboard, if is Loko. But not ABNT 2, I imagined. Some keys I have to go to the standard uses to use. But not disturbs me. Used to use keyboard without the numpad.
Prepared to ship Klava two weeks due to Chinese holidays, 20 more days was on the way to Almaty. The box is a little crumpled, otherwise everything is fine. Excellent mechanics for such money, especially at the first transition from the membrane to mechanical.
Already in use for a couple of weeks. Good, high-quality keyboard. Works fine. True waited a long time, already thought to cancel and order elsewhere.
Keyboard super! Very good many backlight modes, came whole without scratches, I advise everyone
Arrived quickly enough, I do not remember how many, sealed well and not crumpled, looks very beautiful, many modes and colors and you can make your own, to the touch is very pleasant You can see well and everything else ZBS and aesthetic, according to the instructions it was not clear how to make your mode, but the store replied there to choose FN n + number and then FN + SL and push as it should then again FL +
Awsome product awsome store! They even printer swedish keyboardlayout in ink. Big thanks!