SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The same as described. Good sound quality and battery durability. I loved the handset, I 'd buy it again.
Fast shipping, good quality, great sound. I love these headphones!!!!
The phone is excellent, it has a great sound insulation, on my iPhone I can still put it to drown out even more, the phone is not so loud, but it has good bass and good treble. The sound is very nice even for the game (I played on Android ) GTA San Andras and efootball with very clear and good sound, on iPhone I played Pokémon unite and geshin impact and sound surprised me, in the gym even with the noises to isolate well. Nothing to complain, I paid around a R$ 68,00 and I am satisfied, not counting the battery received the product has about 75 days. And battery is yet to come back 72%. Super recommend for the amount charged and the sound quality delivered. If you want a loud sound... I recommend looking for other models because the one is reasonable, it is not so high but perfect for me
I doubted they were very good since they came out very cheap (189 MXN), however they are a beautiful thing, they are soft to the touch and soft in the ears which is the important thing, they have good sound, don't hesitate to buy them. I asked for the Roses and although the photos show an almost white color, they are a very beautiful pastel pink. Happy with my purchase
Perfect cost benefit, great build quality and sound, I felt a lack of volume and a little bit of bass, but otherwise it's all perfect for the price
Original product, sealed. No problem to pair. I'm using it on the notebook, on Samsung Galaxy, on. a Nokia phone. battery is lasting well. The sound is very good. The handset is beautiful and very comfortable.
Arrived on time, well packaged, it is a little low, but with an equalizer app it improves the volume a lot, for the price it is good
I liked it, beautiful, great finish, soft, very soft color, I will do sound test, and durability ..
Looks pretty good quality is exceptional shipping was super fast too
For the amount paid is an excellent handset, beautiful, well built, ergonomic... It has a little bit on the quality in bass, but at the value (R$ 99,97) it is a good size.
100% satisfied. Very beautiful, as they appear in the description, they even arrived a week earlier than expected.
I arrive faster than I expected, when I saw the box I thought it was not the color, but it turns out that if it was the color I chose, it looks beautiful. The sound is very good, it does not squeeze the ears, it connects smoothly with the Bluetooth, the calls with the microphone that has the headphones are heard well, it is comfortable and the battery has a good duration. My model is my sister and she looks good on headphones
Product arrived slightly later than stated but the vendor may not be entirely at fault do to mail distribution. Easily paired the Lenov headset and it worked perfectly. My wife said it is comfortable to use both when listening to lectures and Zoom
A week and a half before Israel. simple but symptomatic and the sound is not bad, even bass. Quite worth these deegs.
Very beautiful guy the sound is great, excellent cost benefit... I bought the day 29/01/2023 arrived 08/02/2023. Before Deadline, great store