SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality audio and material, A week usage and foremost in perfect condition, maybe not the best of the marketplace But meets your Function
Excellent product, very good furniture sound, identical to the photo. Recommend the purchase of this headset.
Everything about them is amazing. They stay in my ears comfortably and very securely. Whether they're doing cardio, running, or sweating, they don't move or give in. They are well made and durable. Sound quality is great. Again, I appreciate these earbuds and highly recommend them. Hats off to JBL.
I really like this headset. Because they hang over your ears, they won't fall off if I'm jogging, dancing, or doing yoga. The sound is very good and they are comfortable even when I am relaxing at home. They have great transmission distance. I can walk to all areas of the house without interrupting the transmission. I like how easy they are to connect. I will definitely buy these again.
I have received the item. Very fast delivery. no damage Beautiful, good design, good material, good strength, everything is ok, the sound is very good, very beautiful, like it, may order again
Fast delivery, product quality is ok from what I tried. But have to wait and see in the long term. But personally, I like the sound, can be used, beautiful, cool
Bluetooth ear phones arrived. Works well and good value
Item received safely and in a good condition.Packaging looks ok. Good quality product and i like it. Thank you store
Asked for gold, get me silver. Excellent product. Ask another. This look that gets me Golden please. Thank you store.
Perfect! Perfect packaging, and great sound!! Highly recommended!
Perfect and great for now to see in time
Very fast delivery, the sound has not been tested but I already have a normal pair and I think they are good too
The phone is original, excellent sound quality, bass and treble swings excellent, being JBL can trust, already trained in gym with them and are firmly even, not Fall ear, made a time mat with them and recommend.
excellent
The store is very reliable and nice and satisfied with the purchase is very worth it
I love this earphone it's crisp and clear amazing and came super fast
Thank you so much. Fast delivery and in excellent condition.
Everything perfect, they listen very well
The equipment is exactly the same as shown in the picture, good quality, the sound is acceptable and very well the packaging. I recommend the shop and the product.
Excellent quality
top
excelent, love it very good sound
Fast shipping! Corresponds to the description. Recommend.
Perfect
The product is very valid, arrived as well as described. Great product and excellent value for money.