SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Effect of outside. Original see thoughts were, the sound quality is really amazing corsage is. Noise reduction effect with battery life in very satisfied.
Receive baby, day use, commuter noise reduction effect is very good, noise, ear pain sense of no! Call on the vocal highlight the surrounding that weakened the if you are
Headphones fit is very comfortable, noise reduction is very strong, high Bass Station and advanced, the color is very good, durable also great
Headphones are very good, very humane, only one day, very good feeling, we can try.
Sound quality is good, and call tone is better than old headphones, this even before rice mold color is not good and worry was used, holding in once won't feel better
Very good use, also headphones of different brand of many comparison, eventually this brand, very high face, love Love
Headphone here before doing much homework, the recommendations and reports, start after more satisfying feeling, most small earplug is very close to the ear, according to the discomfort and is not easy to, normal wear also won't fall.
Gray using, elder sister is rice to buy, very gorgeous, suitable for girls, buy back is definitely reliable, noise reduction effect is very ideal for use, durability is also good!
Small and easy to use. The sound quality is also good. I bring it up for some time. Uncomfortable feeling isn't. Noise reduction and also how the learned.
First sound quality, telling noise reduction effect is obvious, bass-thickening. Wear very comfortable and wear for long time also uncomfortable does. Color I want, perfect.
Color code. By the way it first time when buying, quality is definitely better than others, sound quality is very good and happiness! Listening to music is a kind of enjoyment, love, love, my brother the money to pay the one used for waiting for A.
First of all, headphone's appearance is very good, beige gold is very good, this small ears to wear when, won't feel discomfort and, apple iPad generation is using the data, this is a pretty adaptable for.
Sound effect is very good and to lower the noise is fine, only, anti-jamming ability, not so much is not good. Specifically designed to use is still very good. Each time the mobile phone connection and make very fast
Headphone is to wear comfortable, unlike the loosened, and noise reduction effect is very good, the sound quality is also very good, and user experience is very good, when the battery is fully charged, the moisture and the battery compartment is also very small area does not.
Color very luxurious flower show. Also personally TWS earphones sound quality is better than believe light. function selection also strong and very toughness enhanced noise reduction function this. Even more powerful.
Always use brand earphones effect, this fairly well and noise lowering the effect is the best the brand. Main purpose is for outdoor use can answer and purchasing the recommend!
For a long time this brand to pay attention to this, today is basically skilled good experience of use, mainly used to listen to music and answer the call to used according to the instructions received the goods.
This wired Bluetooth headset is really powerful and has a great sound. It's a great value for money and a very happy shopping experience