SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As advertised and fast dispatch. Now is to take the tests.
Exelent watch, really good, does a lot, battery lasts more than 10 days normal without exercising. Arrived in 20 days in Goias. I found him small, exelent buy.
Fast shipping. Gives China to January River took 11 days. Sealed product, everything OK.
The watch is beautiful and light. However, it has many Bluetooth connection failures and has no accuracy in cardiac measurement when performing sports. My Riband 5 works best, if you want a good watch for monitoring physical activity do not recommend.
Arrived in 16 calendar days in port cheerful/R, top watch, many health functions, face app in the top play store. Now we will test battery and accuracy of the sensors.
I will send another mouth I love beautiful everything, the perfect box packed. No defect
Product tested and approved! The functionalities are exactly like the description. I am using it to monitor my runs and it is a cost-effective product.
Watch equal to store description. Very beautiful. arrived on time even though the Post Office misnoted the block of my address. I still haven't tested because the watch arrived now with little battery. I already downloaded the app, Zepp, to set up the smartwatch with the phone.
Arrived extremely fast in Brazil! I bought on the 8th/sea and on the 16th/sea it was already here. Incredibly fast! The watch came in perfect condition, well packed, no dinkling, all right! I was afraid it could get big on my wrist, but it looked great! The Green isn't flashy. I liked it a lot! A great Cost Benefit!!
Beautiful smartwatch with many watchfaces options. Precise GPS, beautiful screen.
Oba arrived fast I really like the amazifit ball show, reliable store I will buy more for this store
Excellent store! Arrived with 13 calendar days. Jet delivery. I have nothing to say in the final everyone already knows the Amazfit quality standard.
I really liked it. Everything arrived perfect and the watch is super cool, the Alexa works well, I will still test the GPS by riding a bike but I am already very satisfied.
Arrived much earlier than expected, I loved this speed.First impressions are great I will test him, the watch is indoooo.
Arrived faster than much requested by... Light watch, beautiful, I hope it meets the needs...
Impressive very fluid, supports well submerged in water, syncs with Adidas app... Highly recommended
The product 100% matches the description of the ad, it is 100% original, I recommend it and I will buy some more family units.
Faithful and beautiful watch... Seller sent very fast. Great cost benefit works very well
Very good, I am very pleased with the purchase arrived very fast here in the interior of General mines... I made the purchase on December 19, 2022 and arrived on January 2, 2023 I recommend to everyone...
The product in the photo and in the inventory. The year-old will be functionary. Having received charges for 40 vidsotkiv. In the sets: Instruktsiya, a magnetic charging cable that year old with a Remin. For a robot from a year-old, it is true to jump the Zepp program (on the cob screen, Q QR code on this skazuhvannya). In the day, there is an offensive function: Rilen kushnu, kilkist krokiv, pulse rate, vdstzhenya sleep, zmina dial, stress, Razni trenuvannya, Pai, spovishchennya, alarm clock, weather. I need to create GPS, I won't test it again. Good to get connected to the smartphone, once updated that, giving Ukrainian language, weather and year. Kroki that pulse is adequate. On the Russian side to sit miserably, not embossed and not sash discomfort. The battery is in the region of one Tija. In the bulk of purchases. In Ukraine they were taken for the Ministry of Transport.