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FB Charge 5 – our most advanced health & fitness tracker


FB Charge 5 – Premium connects the dots between your activity, sleep and stress so you can make the best decisions for your body, mind and health. It all starts with your 6-month Premium membership and Daily Readiness, a score based on activity, sleep and heart rate variability (HRV) that helps you optimize your workout routine. Enhance your recovery routine with advanced stress-management tools like the on-wrist EDA sensor. Stay ahead of heart health with atrial fibrillation (AFib) heart rhythm assessments using the on-wrist ECG app. And you’ll always have motivation to reach new goals with hundreds of guided workouts, a gallery of refreshing mindfulness sessions plus the fitness features you know and love like Active Zone Minutes and built-in GPS.
• Optimize your workout routine with a Daily Readiness Score that reveals if you’re ready to exercise or should focus on recovery(requires FB Premium membership)
• Get a daily Stress Management Score showing your body’s response to stress and take steps to improve your levels with an on-wrist EDA sensor mindfulness session
• Keep track of your heart health with high & low heart rate notifications and a compatible ECG app that assesses your heart for atrial fibrillation—a heart rhythm irregularity—and share the results with your doctor (coming soon)1
• With the Health Metrics dashboard, track SpO2—the level of oxygen in your blood—plus heart rate variability, skin temperature variation and more to keep tabs on your well-being2
• See your real-time pace & distance without your phone using built-in GPS during outdoor activity, then see a map of your workout route in the FB app
• Includes a 6-month Premium membership complete with personalized insights, advanced analytics, guided programs, mindfulness & sleep tools, workouts and more3
• Your stats come to life on a new color touchscreen that’s two times brighter than Charge 4 in daylight, all with up to 7-day
battery (varies with use and other factors)
• Track calorie burn and optimize workouts with 24/7 heart rate tracking and Active Zone Minutes, which guide you toward your desired intensity level
• Get a better understanding of your sleep quality with a daily Sleep Score and graphs of your time in light, deep and REM
sleep—then see how you can improve your sleep and wake up feeling energized
• Use the 20 exercise modes to set personal goals for runs, rides, strength training and more, then get real-time stats to help you keep the pace or maintain your target heart rate zone
• Water resistant to 50m

Requires use of FB app with compatible iPhone or Android devices. A Google account will be required.

DIsclaimers:
1)The FB ECG app will be available soon on Charge 5 in select countries. Not intended for use by people under 22 years old.
See FB.com/ecg for additional details.


2) The Health Metrics dashboard and the metrics displayed in the dashboard are not available in all countries. This feature is not intended to diagnose or treat any medical condition and should not be relied on for any medical purposes. It is intended to provide information that can help you manage your well-being. If you have any concerns about your health, please talk to a healthcare provider. The SpO2 feature requires more frequent charging.


3) New and returning Premium users only. Must activate membership within 60 days of device activation (requires valid payment method). Cancel before membership ends to avoid recurring fees. Content and features may change. Terms & conditions apply.

 

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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