SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exceeded expectations, the noise muffler is very good (does not miracle, of course), the sound is quality, fits very well in the ear and the battery lasts quite a lot.
Excellent Product, arrived well packed, and arrived within the estimated delivery time
Product as the description
Super Bass !!!!
Second phone I bought. The first was the buds. After a year stopped working the right side. Now I bought these Budds pro. But I didn't like the audio quality. Little serious. The headphones do not fit in the ear. I liked the buds a lot more than this pro. The quality of the other was better. This has a sensor that warns posture, but does not work
The delivery was fast, the quality of the product is very satisfied. I'll order more. I can safely recommend both the product and the store.
The headset is very excellent. Insulation battery Control it through the application
Everything is super. Works as expected. Came ahead of schedule.
For some reason I had to pay custom fee.
Very good product, there are times when I don't know if noise cancellation is working, but I think it has to do with. That I gave it a dynamic cancellation. In general it is very good, it connects immediately and the product feels good design and quality.
Excellent product! Integration with Zepp is very good.
beautyful ♥️
good
Great headphones for sports. I especially like what exactly works out the heart rate monitor in strength training. The pulse is not lost at all, unlike watches and bracelets. Much more convenient than other methods of heart rate control during training.
I am very satisfied!!!
Excellent product!
Estimated arrival date the 17 days with 遅かっ Ordinary what?
Very good for running with the mode that allows you to hear the surrounding noises I recommend
Works really well. A sound that I love. A small update with the app and it's perfect. J love Amazfit products. Thanks to the store.
Amazfit products and garni products. TSI headphone-not viklyuchennya! Rus-no peace-yes.
Headphones work as long as everything suits. True production date December 2021, and bought in January 2023. The delivery is very fast. Came to Samara in 3 weeks. While talking on the phone, the interlocutor hears me. I hope they will serve duty.
I already had the powerbuds used for training, their evolution satisfied me in everything: I sound ergonomics and features. Good job. Fast shipping, 15 days from China to Venice.
Great product. I love it
Arrived before the deadline and in perfect condition, recommend DMS
Very good product The Pic is super efficient The audio quality is very good but it was sent with postNL which took 3 weeks just to get out of China