SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very useful and good quality, I just liked it to be a lot heavier, since it is not very fixed on the table, but nothing that a double-sided tape does not solve
corresponds description, honest store, recommended
Excellent hub, looks expensive-rich :) Although plastic. Type-c power supply port
I recommend the store, sell on the back of the door. Відправив швидко, commodity якісний❤️
A good hub, everything works according to the stated parameters.
It worked wonderfully and what made me decide for this brand was that in its specifications it says that it can read and write at the same time on the 4 devices including devices Storage as the SSD also has a port to put you a power supply in case of mechanical discs that if they require more power, fully satisfied with the purchase And
Great product! I purchased it to be able to connect several devices to the PC. Performs its function without problems. Compact, lightweight, does not take up much space. Has four main USB 3.2 Connectors and Type C side connectors for connection to PC and network. Included is a type C-type C-C cable with USB 3.2 Adapter. Delivery from Russia is very fast, in about a week. I like it very much, I recommend you to buy!
Great hub. I use this at home. Took the same one for work. Two Type-C inputs: data and power. Without power I use for BT, Nki, flash drives. I recommend the product and store.
Excellent quality, compact, all ports work quickly, the table is non-slip, does not take up much space.
Great hub. The quality of the finish is excellent, the package is in the photo. No speed drawdown! I recommend the store and the product for purchase!
Excellent product... The cable could be bigger. Good speed.
Very useful USB-hub 4 in 1, will help to avoid problems with connecting devices to the computer. It can be conveniently located on the table or on the system unit and connect a mouse, camera or keyboard in the availability zone. The quality of Orico is as always perfect, included instruction, a cord with USB and Type-C connectors to connect to the computer. Packed perfectly, courier delivery, very fast. Thanks to the store, I recommend it.
Received quickly, 2 weeks after purchase. Everything works, checked all 4 ports. The cord can be plugged into both USB and mobile plug. Bottom elastic bands that do not allow sliding on the table.
Good my experience with this hub, I like the design for minimalist and it would be exclusive for me tablet Xiaomi pad 5, but my disappointment when he got home is that it does not pass through from a power bank or directly to the network, when in his specifications he does put it, But according to the store it is only for data, total a hub that does not pass current so that it is useful if you connect a pendrive or a hard drive to watch movies or video and does not pass current then we will stay half because the battery of the tablet would run out in end, Nice hub but for me it does not serve me, I think that for another person it will be, well this is my opinion and disappointment for this nice hub