SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything OK!
Fast delivery, good Orico quality
Perfect. Works as it should and is in daily use. Very fast shipping.
It is very light, the silicone feet are short making it a little unstable on the table. A more malleable cable would solve that. In any case is a good product. I recommend it. Arrived without tax.
Excellent quality, good reading, comes with traditional usb adapter and C, recommended
All right!
It's fine, the cable is short for me. Thanks for the fast delivery
Good product, fast delivery! Recomend this store!
Very good product, I am using it for PC and it served me perfectly, I have already tested pendrives on it and recognized it very well, all inputs working, lighting only on the first door, feed by either of the two side doors type C, good material, not tested transfer speed.
Good product and fast delivery! Recoment this store!
Works well
It's all good, but the SD reader speed is so bad that I connect another reader with USB to use ....
The product works. Orico quality as always at the height. The complete cable is, of course, short, I had to order it.
I like it, it has Oti. the finish and the USB cable of it is very quality .. I have already tested and it works perfectly
I received it very well packaged. It looks very good. I will update you when I use it. It measures 8.5×5.5x2.3 cm. I'm happy with the dimensions. 55 cm cable with high quality. Exactly as described. Thanks to the store. I recommend
Very good construction, sturdy and the doors are as described, the transfer speed confers. It is still possible to charge a device by the USB output. C
Great hub. The claimed USB protocol supports. Shipped and delivered quickly. There are slight scuffs on the front surface. Does not affect work.
Hub Orico speed USB 3.2 5 Gb/s a TF/SD 480 Mb/s as described, The hub body is all plastic, the cable included is 10 Gb/s which is nice, the length of the cable is not enough to use the hub on the table if the computer is on the floor (or can be used if the computer case has USB ports on the front or on the top of the case like me) the cable is good, Quality like the hub itself, Orico makes quality products, Recommend hub for purchase⭐
Fast delivery. Good quality.Recommended.
I plugged it in, but it's fine. I don't know how much it will go, but it was well received. It's smaller than I thought.
Worked 100% on my iPad recommend
A great choice for those looking for a convenient way to charge their devices. It has different ports to charge different devices at the same time, and can also be used for data transmission. In addition, it is made of quality materials, which guarantees its long service life. Its compact size makes it easy to place it on the table or on the night table. I recommend this docking station to anyone looking for a convenient and reliable way to charge their devices.
First of all, thank you very much for sending the product in a very short time (8 days). I never thought you could come so soon. A serious store. I bought the product for Mac Mini. Data transfer is fast. I started using it without any problems. A very successful product. I have not experienced heating in intensive use. Thanks to the length of the cable, convenient placement can be made. Price performance product. I say take it without thinking.
Works great, Micro SD has a little difficulty reading but SD read so it fits and delivers excellent reading and writing.
Very cool and necessary thing for me. I am one of those who use a bunch of everything wireless and like to charge everything at once and there are always not enough laptop ports. Now enough. Well, almostAnd I'll find the biggest thing to borrow. In general, it looks beautiful, it works well, it charges everything except fake watches with Ali) it is also friends with flash drives. I'm happyI liked the product and communication-the store is very friendly and responsible. Thank you, all benefits to you