SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast even on the sender's New Year holiday. Working perfectly
After 18 days the package with ORICO Docking Station Type C HUB to 4K60Hz HDMI-compatible USB 3.0 Adapter RJ45 PD100W arrived The package was well packed and the ORICO Docking Station Type C HUB to 4K60Hz HDMI-compatible USB 3.0 Adapter RJ45 PD100W looks undamaged. I haven't tested it yet.
The dock is super! The quality is excellent! Orico brand! Everything works! Delivery is fast! The store is sociable! I refer the product and the store!Dock Super! The quality is great! Brand Orico! Everything works! The delivery is fast! The seller is sociable! Recommend product and store!
USB hub docking station Orico 6 in 1 Model pw11-6pr Orico official store Included 1. USB Hub Orico 6 in 1 2. Instruction in English and Chinese Material: Aluminum alloy plus ABS plastic Ports 1. USB 3.0 2. USB 3.0 3. USB 3.0 4. HDMI 4K 30Hz 5. PD 100W (Type-C) 6. RJ-45 1 Gb/s Type-C port supports PD protocol and charging up to 100 W HDMI supports video transmission up to 4K Ultra HD 30Hz While working, the blue LED indicator lights. Cable length with plug: 19.3 cm. Cable thickness: 4mm. Weight: 71 grams Weight in package: 93 grams Manufacturer: Orico Technologies Co. Ltd. Cons: 1. Production date is not specified anywhere 2. No Russian language in the instructions 3. Round black plastic insert around the blue LED is poorly glued and better there would be metal Via Type-C Port PD protocol works charging. About 21 days delivery from China to Russia by Standart shipping fully tracking Packed in gray bubble bag and Orico brand box
Ethernet 100% gigabit. 3 USB 100% 3.0. Memory cards work. HDMI and Jack3, 5 work. VGA did not check, well, there is nothing stupid. Thank you. Shipping is above all praise. In a week it reached the Vladimir region. For the last half of the year, the only product that arrived not just on time, but ahead of time.
Delivery is fire-in two weeks to the Post Office flew to Kamchatka. Ordered the cheapest version of the action for 527r., without understanding, but it was necessary to take the one that gives out 60Hz. well, now it's late to rush. On 11 Windows started working immediately, it is defined as: Type-C AV device.
Good Khabarovsk I liked everything. Checked in the work all works I advise to purchase.
Everything works as proposed, all doors work at the same time!
works perfectly, recommended also arrived about 20 days earlier than expected