SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good hub, everything works, Samsung phone will jam the DEX mode, just the smartphone starts to duplicate the phone screen on the monitor. Arrived quickly, looks pretty.
I arrive in good condition, I need to taste, but I trust the quality of orico
Zamovlyov, wickering coupon store. They ruled Shvidko, went close to the Moscow, the track was vidslydkovvvya. Packing-P/E envelope with pupirkoy, Prad itself in a cardboard box. Everything came from all time. I will describe the product. Even if I don't overturn it, ale Vikhodachi, I don't marry the products of this brand again, and wait for everything on the wishy region, I think and at once everything will be good. And so, in advance it is possible to deliver a vidguk for 5 pieces. I need to see each other, I'll just have to see it again.
Excellent product. As soon as I arrived I tested it and was immensely happy with the content, as well as the material: excellent presentation, small, fit in the pocket. The functions (09) are excellent, fast and can, incredibly, be worked together. The transmission speed is superb. For the price I paid, I consider every penny to have been well employed. Congratulations, Orico! Congratulations AliExpress!!
Works with iPad Air M1 * Hdmi and HDD 2TB on the native charging all right at the same time, HDMI cable 2 meters
I will describe it, it is good, it is good, it is delivery, I recommend the goods and the store! The body of the aluminum is light. And Ukraine will become an ulcer, because it is true for us, but the truth will behold, you will not wiggle your visnati from the slaves, you will find slaves, and you will not freeze the sample of the word yarma and vykhny, the yakyi lovelies of the tsars were made to cheat, and they won and cheat to make the yak of the father of sheep on the passing!!! Glory to Ukraine!
Came quickly, I checked everything, everything works, at first I thought about the marriage because every 2 minutes the TV fell off, then I realized that I had a charge of 80 wat and 60 Max was written on the adapter, with another 45-Ch charge for hours, well-made, inside the board is fixed with rubber bands to prevent hanging around the body
Excellent quality, it is aluminum, the shipping was fast to mexico, send it and deliver mail from mexico
Item is as described in the description. I’ve tested and works flawlessly. Feels of good quality. Only small issuse is the VGA port cosmetically looks off Center but that doesn’t affect usability. I recommend item and store
Very small. It works strangely with a tablet, it seems to see memory cards, but then there is a problem with the transfer of files. But in fact I took a mini PC, I think there will be no problems with it, perhaps the tablet is not quite enough power.
This hub surprised me, perfect product with many features (a real Swiss Army knife) was sent very fast and arrived fast too. I tested all the functions and everything works perfectly, real gigabyte, perfect network mode, in short for those looking for a quality, reliable hub that works as it says in the ad, the hub is this. I am very happy with my product.
Beautiful, resistant, small and functional. Tested charging, mobile phone transmission to monitor by HDMI, USBs, everything OK.
Excellent, until then everything has worked perfectly, I hope it will last. The material is metallic and seems to be well resistant.
HDMI operation check ok 100W PD charge OK Gi-Lan OK USB A OK USB C OK It all works. The delivery took 4 days, and I bought for 20,000 won during the sale period. It was about $1.5. Please refer to Korea.
It is very good and grateful products contains everything you need and it never gets hot
Premium product of extreme quality, very well built just like any brand product, I tested the USB, RJ, card reader and RJ45 port and everything worked normally
Xiaomi pad 5 is not a good HDMI, you can see it in the tablet via USB C type. Everything is solved in that number and the sound is pratsyu. Good Firma. And the interchange can be seen in the main imprisonment of new smartphones and laptops.
Delivered in a new mail composite package. Came in three weeks. The quality is good. Shop top!
Product arrived on time by the store, working perfectly, for the amount that pageui was a ball show. I recommend 100%
Good device, works well, performs its functions, delivery to Tyumen two weeks, reliable store, I recommend it.
The thing is hot, the metal is cold. HDMI, VGA, USB prakyut. I don't let you in. In the check-up of norms.
I like it, all the connectors work, quality design. Housing metal.
the product is very good and all this function in one i recommend
Cool dock (hub). The quality is excellent. Characteristics fully correspond to those declared. Tested on a laptop and on a smartphone with USB Type-C. Does not expand the functionality poorly if there are few inputs. Seller Thank you! I advise the product and this store. 5 + stars!
Ótico is one of the best factory. I used to buy and all things works fine. This dock station is great. The only exception is that you cannot use hdmi and vga at the same time. I recommend this dock