SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
received as advertised yet to try it but am sure it works. the packaging is very good
Hello good quality it works
Good!
Good product and good packaging
Excellent delivery, very safe packaging, arrived early
Very good, I recommanded.
The product was delayed, could not track it, but it arrived safely! Haven't tested yet
Adapter, working. The indicator light up! A little flimsy but as for your money, it is worth taking.
Item as described. Shipping from China to Canada took about 4 weeks. Mine came with the JMS578 controller. Tested as working.
Works and normal speed
The adapter is excellent, works, meets the declared characteristics. Checked for HDD 2,5 through crystalldiskmark, connected it via Sata, then through this adapter, the read and write speed was the same. I advise the product and the store. P.S. I drove to the Post Office in Moscow for 5 weeks.
fast and easy
Item as described on the website and it works very well, store to highly recommend, thank you.
Delivery time respected, item as described on the website and it works very well, store to recommend highly, thank you.
Everything is very good, others, having crushed them, did not wear one. The rubble of the Rusnya was hanging out with a merciful Boo bi!
Arrived quickly. packed well. whole whole, as described. thank the store.
It took a long time to arrive after order, but after receiving it, I connected it to my computer and it is well recognized. It's very good
Chudova rich, mayuchi USB can 3.0 be connected with a calling disk. Uvaga, USB 2.0/2.1 not pidide.
Everything as the description. Came quickly. Of course, I will not disassemble the computer in order to get the SSD for verification. So I haven't checked it yet.
Shows S.M.A.R.T I ordered about a dozen adapters-this is the first one that displays smart.
Shipped and delivered quickly enough. On the quality of assembly norms. Not flimsy. The hard one has not yet reached to check, but when connected, the control diode burns. See there)
Cups working on customs... The product will hurt and get off ..
Works as stated, it corresponds to the description. Recommend!
Looks everything working ok. Atrodo veikia tinkamai.
I take the second time. excellent device. the store 5 +