SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came, though with a delay, but safely to the post office of Russia. Everything corresponds to the description. The case was charged at 52%. Before you charge the headphones, you need to remove the protective film from contacts, from each earphone. Pairing passed quickly, everything works fine. Shop and store recommend.
amazing product with a long battery time and beautiful look not irretate for ears even u use it 8 hours continue
The sound is not bad, there is a small marriage on the box but it should not affect the strength of the box. The box is very large but the headphones are convenient to use.
Clear
Super fast shipping, I don't delay anything, excellent sound very good.
השמיע high quality, הבטריה Holder stand for long, hold on the ear simple מצויינת, fast shipping I highly recommend... Thanks to the store
The case measures about 9.5 cm long and 6.5 cm width and high 3 cm. The color is beautiful, seems top view somewhat fragile the coarse to protect the earphones case But if it is sufficiently… Yet the taste, then think about the operation.
Delighted with the purchase, this is the second to buy and very happy. Early and perfect. With the other to buy I got it a month using it ALL day and about 8 hours and not spend the battery at that time.
The product came earlier (almost a week) and it's good, the box was packed in a protective film, there are no scratches or bumps, in the kit charging and replaceable pads pads
I loved them and fast shipping to Chile, hard enough battery, sound is good and don't fall down. They're a little big just like the box that brings them in.
Headphones are excellent, I order the second time! Good sound, keep on the ears, do not fall down and do not press anywhere. Charge is kept on Hurray. I did not have another such that the earphone was discharged during listening to music. Listened for 5 hours, remained more than half the charge!! Definitely recommend!
Arrived well packed, not take even a full month to arrive in Northeast.
Headphones are cool, everything is consistent with the description, the grammar is not good with the ears. I recommend you do not wish. if there will be large headphones, I will definitely order
As described. They have a good sound and above all, super comfortable to run and exercise because they don't move from my ears. Thank you store for sending them fast. I recommend them.
Headphones standing. Audio sound is good. Noise-canceling. During the calls, the companion can hear you loudly. In the ears keep and do not fall out. For active sports suitable. In general, for its price very good ears.
Delivery was very fast less than 15 days and the product is like the photo am very satisfied. Recommend
Delivery is extremely long, three and a half months in the RB. Wrote to the store and he extended the time of protection of the buyer. Headphones are packed well, and a branded box of dense cardboard. In the ears sit very well. Arches are silicone, soft, do not press. The headphones sound good, I listen to music, but not for audiophiles. i changed silicone ear pads to foam, twisted the equalizer and became better. For how much there is not enough charging, but for a long time. I am happy with the purchase, if not for such expensive delivery.
The goods arrived high quality packaging is not as weak as the previous item for the goods and thank you
There are similar but not much design other button oblong (sfotal for comparison). I 've been walking around for over a year, especially from time to time. All day I listen to the radio never recharged. These slightly worse gum temples, but not critical and packed easier. In the rest, everything is the same. I am sure these will also serve a long time. It is convenient that the button is mechanical in gloves can be pressed.
Quality, the sound is excellent. Connected quickly. Charging cable TUPE-c.