SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super satisfied with my purchase. I was afraid that it would not be original like others I bought on other sites. But he's super trustworthy. I recommend too much.
Everything arrived in 11 days, I bought on Sunday and Monday the store has already shipped the product! The product is beautiful and great quality
Very beautiful, very top, I am very happy with the watch
excelente
A lot of fodaaaaa25 days to arrive… It took longer here at br
A good watch with these features you won't find anywhere else
Sensational product, fulfills what promises, very satisfied with the purchase!
The product is wonderful. The screen, the construction in general is fantastic. As always Amazfit making top market products. Seller sent super fast, it was 15 days until Curitiba BR.
The year-old vidpovidam I will describe, in the Russian viglyadak Garno, I need to function vikonoy, she could easily be known to the API. Dizvinki cheat it handily, Chuti spyvrozovnik Chuti, you Chuti trashki tikhish. I don't know more battery, but I don't know what to do. I recommend it with a Googe, before the rivers-a box to come from the plates, I can give you a gift
Beautiful. Perfect. Immediate dispatch. Arrived in 14 days inside the RJ. Sealed. Is even more beautiful live. Super satisfied with the purchase.
Amazing watch, beautiful screen, comfortable on the wrist and for the amount paid is extremely worthwhile
Watch Good. delivery horror.
The delivery on time, satisfied with the product, excellent quality smartwatch
Received in good condition and sealed i it for sure
Excellent smart watches with the possibility of calls, and internal memory for music. delivery in 3 days in postomat. 5800 R. Price top on sale. Recommend
Got it, it's fine. But, can not connect the phone function, writes no pairing. When you call, only a notification about him and who called. Like all permission gave, and still does not work. Read that someone also had problems with the connection, can read the review, write what and how to do so that this function starts working... Thanks in advance.
Delivery mega-fast, order on November 4, 8 have already come to Rostov) is not clear yet, but very interesting)) before that was mi bend 3) tomorrow I will test test test First they seem big on a small wrist) and wide) you need to get used to it! Packing ideal! You can safely onGift box
Can trust!!! Top store