SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well described. Surprised me, has more features that my Stratos 3.
Negatives: • Missed basic things like calendar and flashlight • Always need pertar side button to activate the screen, wish a touch screen was enough. Can Activate option on the screen to elevate the wrist • Not answer notifications of apps, only allows view and answer with text message via carrier (SMS). Comes with messages pre-set or the user creates application Zepp • The watchfaces are not translated into the language display selected (Brazilian Portuguese), here are always in English • To use the timer or countdown is not allowed browse system, you is stuck on these functions Points that please: • Application Zepp is very good, with very detailed data. • Good customization drills • Good variety of watchfaces • Setting alarms in own watch • Good variety of functions • The watch is light and the bracelet is comfortable Good product for those seeking something affordable!
It's a very nice and good-sized watch, its functions are more than enough, the color I ordered looks amazing, the screen is very high quality and I will definitely order another one sometime, super recommended, it takes about week and a half to reach CDMX
Zamovlennya was told by shvidko, delivery of such a shvidka. The store is not responsible. All the reception and Garno are packed.
Not afraid to buy the store is official and the store is attentive. Made the request on 12/11 and arrived in 05/12 were 23 days to get Bethlehem-PA. AM: 1-it is much more beautiful than photo, is a premium product and light. 2-its accuracy in sports are relatively good and the GPS built-in is "OK". 3-the screen is bright and durable, auto Brightness function works very well and the minimum brightness sometimes is enough even morning. The watch is extremely light and so sometimes, not feel the wrist, already hit the watch numerous times (glass, door, iron) and yet he is with scratches are imperceptible. 4-the "Raise to arouse" is very weak, slower than a Mi Band 4/5, but if activated "always on display" it is irrelevant. 5-the battery is very good, but if all settings are maximum lasts 3 days, max. Conclusion: the price, it much faster than imagined. Cost-effective.
Very good! Am loving! Very useful for monitoring health, beautiful! Excellent store sent the same day.
Beautifully packaged, arrived without any damage. Still not tested. Found a very comfortable size,
Simply the best cost-effective currently! Excellent workmanship, great functions, great price (R$ 290 in BF) and fast delivery (15 days-SP).
Very good for a first smartwatch. Use it to all and not need be taking the cell to everything, just look to screen. Has Alexa. And not, not have NFC to payment.
Excellent product and shipping fast too, But selling left weak, since is a product of first line, not put a "bubble type" to protect, it is for gift and came roasted whole box, especially inside Horrible this package Dimensions store shipping If for gift or resell (Not buy this seller)
Watch very good and cheap like MT, took 20 day to arrive found Takes but not both, get about 30 minutes updating KSKS but're bão, if guys purchase leaves it regular updating and TBM looks because the house number cuz NN know cuz I NN puis there had to go The mail but gave TD, the back is smooth like the old version in blue color in pink TBM I think and it is very good only in black is textured, the metal part is blue VDD but looking side and FT is silver, about Blue found but beautiful black and nn is Femino NN thought would be a color medium women know but NN is not, bracelet very good it is more rigid than buying agent but is good, it is very light, arrived in lot Carmelo here in mines General
Watch sensational, delivers exactly what proposes... beautiful, lightweight, very easy to move, integrates with everything! To love