SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived in perfect condition. Delivery was extremely fast, it only took 8 days between buying and delivering at home. I'm really enjoying the experience with the clock
Arrived right and well before fast shipping time and reliable store. The watch is very beautiful and light, perfect for a thin one loved arm!
I received the product today, I will test it so I can evaluate it better. But from what I saw very good, pity it's in English.
Having made the goods for 19 days due to the moment of the deputy. normal and functional for adequate Cina.
Excellent product, the wonderful store, fulfill what it promises. Performs the functions very well.
Bought as a gift. Fast dispatch. Delivery is 2 days ahead of time. Seller recommend!
Great quality product, arrived very well packed. Delivery was very fast Super recommend the store Very top, I liked it a lot. Very satisfied.
Very beautiful, testing the functionalities, but so far exceeding the expectation... Direct purchase with Amazfit manufacturer, very fast delivery to Brasilia Brazil...
Very good watch. Battery with me everything activated lasts 3 and a half days. Amazing screen and precise GPS. If you want more battery you have to disable sleep monitoring functions that consume more
Excellent! My wife loved it, very light. Precise GPS. Great functions and battery life, super recommended.
I received with 23 days because of the carnival. Sleep monitoring was accurate. I haven't used it for exercise yet. Battery charges quickly. I 've enjoyed everything so far. Satisfied with the purchase.
Great store with super fast shipping, great quality and original product. Very well packed, all sealed, arrived at my home in the Lake Region, RJ with 15 days. OBS: In the photo he has a protective cover that I bought separately.
Very good. Both the product and the store. I’m very satisfied!
Arrived on the correct date, well packed. Very good watch, great battery!
Product as per description, watch with an excellent screen and well fulfills the function. I moved from Mi Band 6 to this one now. The battery lasts on average 5 days with use of all health functions all the time turned on. 12 calendar days to deliver.
Product arrived before the deadline. Came well packed and the box came sealed. Product equal to the ad. OK functionalities and synchronized with iOS. Arrived with battery 32% and completed to see the durability. Comfortable, discreet and beautiful.
Much Top lovedIt is super light looks and you are without very functional watch
Wonderful product! I bought 2 watches on January 13 and arrived on January 26, super fast delivery! Arrived well packed and without the product being damaged. I recommend it to everyone without a doubt.
Arrived before the deadline came well packed the watch is beautiful easy to wear very happy with my purchase approved
Super recommend. Arrived before the deadline, well packed and I'm already using it and I loved it.
The smartwatch is an excellent cost-effective as it offers good workmanship and features only found and more expensive appliances. The store is very good, attentive and fast shipping.
At first glance the watch is equal to the photo, it has huge frames only as amazfit knows how to make them, the screen resolution so far is good, In my case Alexa does not work in my geographical area but I must investigate more... now it only remains to see the use of the battery if what the specifications say is effective, in the photos he compared it to An amazfit beep and the size is the same, in terms of connection I used the app notify without the need to install zepp but now it forced me to have the 2 applications to have connection in news and one Pity
Sensational watch, sealed original all right, super indicated my bride was in love.
I loved it! Came right and I really like the quality of the watch!
Excellent clock, resolution, battery, sensors and GPS. All the good and only better. Right purchase. The only negative point is expensive.