SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimming in the pool. Work. On the head and on the ears sit not very comfortable. But you can get used to it. The player eats only MP3. And play the files only in a row. Bluetooth also works. Came quickly but the box was opened and torn possible. B. U. Opened a dispute.
Thank you all
Good headphones. Quite loud, but better play music from memory than on Bluetooth
Fast shipment and delivery. Headphones of their money are worth exactly. Pleasant materials, good assembly.
Already 4 times floated in the pool, diving to a depth of 2.5 m-it's OK, it works, the sound is normal.
These headphones work great for swimming. Good audio quality. Absolutely love them!Plus, they also work well for running, cycling, taking calls,...I would highly recommend them to any athlete.
Bought the product to listen to podcasts, books and music. They were simple to pair to my phone and very comfortable. Pleased so far…haven’t tried in the pool yet.
Everything came safe and sound. Headphones work well. The kit was put 2 CONECT cables.
Headphones are certainly not for music lovers, but for my purposes it's the most. Checked in the pool and the sea, work. Of the shortcomings do not pop up if they slept from their heads. If you swim in the sea from strong waves can fly, I recommend additional lace, so as not to drown. The connection is kept stably in the pridela of 10 m. Line of sight. When listening to recorded tracks, remember the track and time, which is very convenient for audio books
They sound a little better than Lenova bone, cheap, but still worse than headphones with authors, but there are no miracles. The management is convenient, for sports on the street is the most. In the gym I prefer the ear cups.
The goods came quickly the first impression is very good. The music swam sounds even in the water better than on land. on this all the good ended, after the second time there was a small self-discharge and it was necessary to charge to charge To whom now to treat HS.
I bought my father with a hearing violation. Bone conductivity works. Play well.
excelent device, the sound is loud, 8 h of music , excelent bass.worth all the money.recommended
Excellent headphones, have a little better ergonomics as percent fit to head in person in my case, failed potestit all functions, but listening via Bluetooth and player works fine.
Delivery was in a day. The Courier's here. The box wasn't closed. Got involved. How hermetic-check later-bought as a gift
The sound quality is excellent (given that it is bone conductivity), the build quality is excellent, the headphone body is soft plastic, I recommend to buy
They sound great, easy to handle and set up with the cell phone, I still don't see how long the battery lasts, but it came with 90% I used it a couple of hours with volume almost 100% and it goes in 70% the battery.
Took for swimming in the pool. With this task while they cope. Experience using 20 or more training. Outdoors, the sound quality is 2/5, in the pool with beruches 3,5/5.
I made an order from this company completely no satisfied, although we had a small problem so that I could pick up the goods, but we solved this problem Communication with clients 5/5 Product Quality 4/5 Resolution of any problems 5/5 Thanks them for their work
I am happy with the quality of the product and the speed of delivery, the only thing I thought that the headphones are slightly smaller.