SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is as in the description. Smart watch with reduced functionality. Slightly smarter than a fitness bracelet. Yes waterproof. They are worth their money.
Se observa de una material de buena calidad. El modelo es igual al de las fotos y recomendado para actividades al aire libre. El rendimiento de la batería es muy bueno y los colores en camuflaje les va muy bien. Recomiendo al vendedor.
Excelente, chegou antes do prazo! Não fui taxado!
Chegou muito bem embalado e veio com uma pulseira de brinde
muy buen producto me gusta llegó super rápido bien vendedor lo recomiendo
Everything is super working fine
Watch very top, will buy more units ..
Recommend this store too, arrived super fast, much earlier than expected and still with gift!!
Watch very well built and finished. Looks tough and came with 3 kinds of bracelets. Colorful display great quality.
Good product, great workmanship. Battery lasts. Worth buying
Great product!!! Recommend, left it for 2H under d'água to do the test if is waterproof and worked.
To date Pedro excellent product met all my expectations
Delighted with the watch, beautiful, light and easy to handle.
We came in a month. If there is a question on the clock, I'll finish the review the store additionally put another strap
Very good communication, product match with description. Packed well. Let’s try it on.
All good in England, UK. The Kospet Tank M1 watch is very good for the price. Works well with the Da Fit app. Apologise for my dog photo bombing the photo of the Tank M1 lol. Anyone buying smart watches to lose weight then I strongly recommend a cheap air bike that works your whole body, arms and legs etc at the same time. My exercise machine was less than 100 on ebay, new so got lucky with that and have lost 2.5 Stone in weight in approx 4 Months and now have my first six pack coming back lol. Great to be fit again, just get into a routine, watch the calories even if you have to have a boring diet. Even if you only did ten minutes exercise a day, it still adds up over time. Good luck and stay strong people.
Fantastic look ! G-Shock
All Super took for work, let's see how much it is durable and will withstand heavy working conditions. Seller excellent
Items received and corresponds to its description. Will leave additional feedback after testing of usage.