SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good watch! Let's see the battery durability and operation of the device!
I arrive in time and shape, the color is super beautiful
The product arrived according to the description and in very good condition practical and beautiful please continue the device as it is thanks to the store
Smart watch super works flawlessly CONTINUES with blatoch I'm very satisfied Product Super battery holds 2 days
It’s a funny watch but its not working correct with a iphone 11. If its connected the phone thinks the watch is a headphone so every sound is coming from the watch. You cant select that the watch for only messages and incoming calls. And watching instagram reels/youtube etc sound coming true the watch very annoying.
The product arrived very quickly, I highly recommend the best of very good quality, I liked a 10 out of 10.
Very well packed. Arrived in 15 days in the south of the River State. I liked dam now is to test.
Thank you very nice to look at it, it was a useless purchase for me such as it makes no sense for me to wear it, but it looks very cool and it works, the only thing I liked was that if you lost your phone with one button, you can find a phone within a radius of up to 5 meters.
Very satisfied with the purchase and Maravilhoso and especially the very quick delivery Antes of the expected heartfelt thanks
Watch galley is perfect, as in the description. Great construction and super elegant. Arrived with less than 20 days
Very good arrived very fast I recommend and I will buy more so Q der top of more
The watch is awesome and exceptional for the price... I love it
Perfect. Price quality. Better than expected. Very good battery for now I have three days and it still has charge
Very beautiful watch and well functional, the construction of it is very good and the system well fluid
Good real product to your description fast shipping would buy again