SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's nice but it look like not brand new it's used ,the box was damaged and there is printe in the ⌚,
Quality of the average products, more for the value is worth it!
Product of great quality. Only against is that battery does not last so long
Basic, serves well what is proposed. Though: screws are fakes, just like the heartbeat sensor (I haven't tested the others). Just take the watch off the wrist that it will continue to “read” the beats.
Product arrived ahead of schedule, well packed, but the box was already violated but product intact
Very good even arrived long before the day I recommend are to be congratulated
Watch received quickly according to the announcement thank you very much, to see the product duration
I really liked it just received two days before the scheduled deadline thank you very soon I will make more orders
fast delivery.Best product.l like it.thank you store!I recommend this seller.
I liked it a lot, the product is pasta and everything arrived right.
Arrived before the deadline, well packaged, I apparently complied with the description. I'm gonna test.
Same as described. but didn't have ECG and always display on functions.
Arrived before the 14-day deadline. The box came a little torn, but the product is intact. After a few days of use, I comment again.
Arrived super fast, thank you very much It's not just like an original, but it works perfectly
nice dealer fast delivey i suggest to add more money and buy HK8 or Hello watch 2 but its fine for it price
delivery very slow but product is very nice and similarly very helpful product
Good watch, I just thought that the bracelet is not firm on the watch, some buttons half loose. I'll test the battery see if it lasts
very good quality and service shipping very fast really impressive highly recommended thanks
Thinks about a well-made purchase Very quality product, super fast delivery. Recommend the store
Arrived super fast and in good condition I liked it thank you
The product is as advertised, I arrive in Mexico in 7 days, your young people are not as firm as they seem, even when moving it you can hear a certain tapping. Out of that all good. Wireless charging well, screen well.
ලන්කාවෙ සෙට් එකට කියන්නෙ සිරාවටම මරු බ්ම් ලොකු ඩිස්ප්ලේ එකකුත් එක්ක සුපිරි වොච් එකක්....නියමයි...හොදටම පැකින් එකත් තිබ්බා... කිසිදු සීරිමක් වත් නැතුව..
Very good equipment, many functions and the value is more than well paid, arrived well before the deadline
Wonderful top can buy without fear Super correct store and entered the time he stipulated...
The watch is good, for its price is very good, you have to take into account that its prices are something like 8 dollars you cannot ask for it to be a Apple watch, complies with the basics, the only detail is the battery life time, which is about 12 hours without activating the energy saving